OptinMonster Email Popups
The reviews for the OptinMonster Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ease of use, effectiveness in increasing leads and conversions, and good customer support. Users appreciate features like custom banners, targeted discounts, and integration with email marketing platforms like Mailchimp and Klaviyo. However, negative reviews mention issues with technical support, billing problems, and dissatisfaction with the app's functionality. Some users experienced difficulties with linking the app to email marketing services, encountered billing discrepancies, and faced challenges with the pricing structure.
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Warning to others. It is easy to make a pop up however there is no support if you can't link it to your mailchimp or Klaviyo. There is a link to open a support ticket however when you want to click send it does not send. When they claim they have human support mon-Fri 9am to 5pm that is not true. There is no chat - they make it look like a chat box however it is not.
Hello! I'm so very sorry for the frustration you've experienced, that certainly is not our goal! OptinMonster does integrate with Mailchimp and Klaviyo, we have guides for those here: https://optinmonster.com/docs/connect-optinmonster-mailchimp/ https://optinmonster.com/docs/connect-optinmonster-with-klaviyo/ You can submit a support ticket anytime through your account here: https://app.optinmonster.com/account/support/ Depending on your subscription plan we do have Live Chat support available Monday-Friday as agents are available. You can open a Live Chat ticket when logged into your OptinMonster account. Or reach out through our contact page submit our standard contact form by selecting the "Share Your Question" button: https://optinmonster.com/contact-us/ We'd love to assist with any issues!
My request was handled in a speedy manner. The item I was inquiring about is not presently a feature of Optin Monster, so the agent has added it to their new feature requests. Good to know!
Thank you so much for your thoughtful, 5-star review! We’re thrilled to hear that your request was handled swiftly and efficiently. Customer feedback like yours is invaluable to us, and we’re glad to know that our support team has added your feature request to our list. Thank you for helping us improve Optin Monster!
Fungerar dåligt, krånglar mycket och håller inte den tekniska biten alls. Seg support.
Thank you for your feedback, and I'm really sorry to hear about your experience. It sounds like you've had some frustrating issues, and I want to make sure we address them promptly. Please could you reach out to us at [email protected] with more details about the problems you've encountered? We're committed to improving and your detailed input will be invaluable. Our support team is here to help ensure that everything works smoothly for you. We're always here and happy to help! Looking forward to hearing from you soon.
I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it. Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan ! Stop lying please ! You have not sent me any email ! And now instead of contacting me and resolving this, you SUSPENDED my optinmonster account. I want acces to my account in order to export my email lists I payed for ! So instead of lying here you better contact me and solve this ! And also have a look into my billing, last year (my 3rd with you on the growth plan) I payed the discounted amount of 588 $, so "discounts are only applicable to your first term of a subscription" is also a lie.
Hi Delia, I'm Danielle, Accounts and Billing Manager here at OptinMonster. I think there has been a misunderstanding here, so I've just reached out to you in regards to the most recent ticket you submitted to our support team this morning so that we can get things straightened out for you. Please ensure [email protected] is added to the allow-list in your email provider's settings, so that you can ensure you receive my reply there. Talk soon, Danielle Accounts and Billing Manager, OptinMonster
We've found that OptinMonster is good for custom banners, and very easy to use for both technical and non-technical employees.
Thank you for sharing these kind words! We’re so glad you’re enjoying OptinMonster and finding it so easy to use 🙂. We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
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