All reviews

Rating Breakdown

  • 5
    73% (146 ratings)
  • 4
    14% (28 ratings)
  • 3
    6% (13 ratings)
  • 2
    2% (3 ratings)
  • 1
    5% (10 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 24, 2018

Hi everyone, we are using this for 2 months now. Extremely happy with the customer support. Templates for the catalogue are the bestest part. Autopilot posting for FB & Insta works like a dream. So easy to create campaigns & manage them. I would highly recommend this app.

Using app

Over 1 year

Total reviews

13

Average rating

5.0

5 / 5 Share

Dec. 22, 2018

Fantastic App and Amazing Support, these guys have created something that solves about 5 different pain points I had in my FB advertising. The ability to quickly create catalogs that are not just a standard image is amazing and the CTR on these are far better than my standard catalogs. The Daily Deal and Sale features make running new campaigns a breeze. I had the pleasure of speaking to the team and their depth of knowledge in FB ads and retargeting is extensive. I look forward to seeing what they come out with in the future.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2018

This app is fantastic for making beautiful postings, ads, etc. It's quick and easy to use and you can add your own special touches to every layout. The Socioh team is extremely quick to answer questions and help. Very impressed.

Using app

9 months

Total reviews

11

Average rating

4.8

5 / 5 Share

Nov. 22, 2018

Amazing app & amazing support from the team! This app solved my FB Catalog issues. The designer catalogs are just a godsend & to top all of it, Social Media scheduling features built right into it is cherry on the top. Love the app, Great support! TOTALLY RECOMMENDED.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 10, 2017

This app is amazing. I can create a beautiful post/adv with low design skill and SEO research also English skill. And supporter is replied faster than I write that questionnaire email

Store

Cunzish

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2017

I rarely write reviews but because of such an exceptionally positive experience I feel impelled to share our experience with Orange Twig (especially since I read a couple negative reviews). By way of context, a bit about us -- we have been running a successful ecommerce site selling world-wide since 1998. As a small and family business ourselves, we appreciate startups (like OT) which are driven by passion and great ideas, but usually have only a few people on staff to start with. We can relate to one person being in charge of, for example, marketing, billing, PR, website development and maintenance--all wearing one hat. In our years running a web-based business we think we've come to know what good customer service looks (and feels)like for the customer. And Orange Twig delivers! We ourselves have been through more web-based providers since 1998 than we can recall, Orange Twig being our most recent. That said, we want to give praise for the Orange Twig app and team: Our experience with OT has been excellent and I could go on, but let's start with numbers-- by the tenth day of our first OT social media campaign our site live-person(non-bot) traffic had doubled (and has remained at that level or more), and, our ratio of sales conversions has also increased a great deal. Another number which I can't quantify would be the hours of my time (as site manager) saved using Orange Twig to handle most of my social media promotion work. So, more hours available because of the time OT saves me is more time I can devote to other aspects of growing our business. As for the app itself: It took me awhile to understand and get it set up to fit my situation. After a few days of trying, when I was still not clear how to do something (having to do with Instagram and templates) OT asked if I wanted a phone call. We set an appointment and she called me from India and patiently walked me through it for over half an hour!(tell me the last time that happened to you from any CS). Reminder that the app is still in Beta, which means that they have still not rolled out all the features they have planned. I have given them input on a possible future feature and they will be trying to incorporate it into a future improvement. So...we give them top rating and hope they continue to grow OT, as it's been a boon to our business. Thank you Akanksha and Neha!

Using app

About 3 years

Total reviews

3

Average rating

5.0

1 / 5 Share

Sept. 18, 2017

I had used their app around a moth ago and due to too much error such as speed and other bugs i canceled and they asked me to give it a try again. And after trying again I still saw the bug is not fixed and canceled again around a month ago. but surprisingly I was charged for what I had not even used and am currently opening a dispute in my paypal..what bugs me is I cancelled more than a month ago and a week later I received a billing notification which said i would be charged soon. I sent them an email and informed them I have already deleted their app . And they replied I was not to worry but nevertheless tonight after a month I was charged , This taught me to be careful with giving my credit card info . Anyways be careful with them,

Using app

6 days

Total reviews

4

Average rating

2.3

Developer Reply

Hi there, I am really sorry about the issues you faced. Yes, there were some early bugs in the app and there was a problem with the 3rd party payment gateway we used back then that caused you to be charged even though we had canceled your subscription. However, we noticed that right away and refunded your money the same day with an apology. I do completely agree that this should never have happened in the first place, and we have now changed all our billing to Shopify's payment system to avoid any such issue. - Sahiba
 (Co-founder, Socioh)

5 / 5 Share

July 24, 2019

I'm new to eCommerce, and social media marketing. I've spent months checking out apps to help me with this. Some are good. Some are awful. This one - is great! I ended up purchasing one of their plans prior to my trial running out, as I knew this is an app that will help me long-term. In under 10 minutes, I set up a "daily deal" promo that shows up across all platforms daily with a professional look and items I chose. When it popped up on my personal feed yesterday, I got giddy! Wow, it looks like I have a real business!!! I do - but I always have that feeling inside that I'm just a "side gig"... Today I received an email on using their "this or that" templates. To get some interaction. Again, professional looking ads, with pics that you choose (or the app will choose for you), and a "do you like this or that?" or "do you know someone who could rock this?" This is a perfect campaign for my women's apparel boutique, and I will be setting up that campaign to post on a schedule this afternoon. Betting it will again be easy, the hardest part being picking the pictures I want to use. Maybe I will just let the app pick and save me some more effort. Oh...I forgot! Clickable links in Instagram! My daily deals have a clickable link in IG...I love that! If you are looking to get professional, polished ads out in social media, without spending a ton of time, or hiring a professional - get this app. I highly recommend it! Marni @ thecuratedcloset.net Update: Over a year later, and I switched back to the "free" plan due to financial restraints. But, the free product is really good! Once business picks up again, I will no doubt pick up a paid plan again.

Using app

Over 1 year

Total reviews

4

Average rating

4.0

5 / 5 Share

Aug. 14, 2017

I have to say, this is the best App! The entrepreneur should just try it, And the customer service just outstanding, I could keep going! this is 10 stars App. thank you guys, your the best.

Using app

5 months

Total reviews

6

Average rating

4.2

1 / 5 Share

July 29, 2017

Free trial ended early. This is the only reason for the one. Sorry but I am a big believer on advertised offerings, since it was ended early, you get a 1(it ended wed, asnt able to use it to post thursday)

Using app

9 days

Total reviews

7

Average rating

1.6

Developer Reply

Hi there, I'm sorry this happened. Our trial is coded to last for 1 week so I'm not sure how it ended early. I just wish you had informed us about this - we would have been happy to give you an additional 7-day free trial to try out the app. - Sahiba
 (Co-founder, Socioh)

5 / 5 Share

July 16, 2017

This app is simply awesome! Very creative, a lot of templates, it's really a must for marketing your products. It has some glitches here an there and probably needs some improvements, but as of now, it's the best marketing and auto posting app I've tried. Keep on you good job! And they provide support even before you hit the send key! Guys, give it a try, it worth the price!

Using app

4 months

Total reviews

34

Average rating

4.9

2 / 5 Share

May 27, 2017

It messed up my store, and left a mess even after I uninstalled it.

Using app

3 days

Total reviews

4

Average rating

4.3

Developer Reply

Hi there, This should never have happened and I'm so sorry that you faced this issue. We did immediately identify and fix the bug. We also tried to rectify the problem in your store as soon as we read this, but found that you had uninstalled the app so we no longer had access to your shop. I just wish that you had informed us before uninstalling so we could have fixed the problem for you. I apologize once again for the inconvenience. - Sahiba
 (Co-founder, Socioh)

5 / 5 Share

May 17, 2017

Wow! Amazing app! Orange Twig makes designing gorgeous posts and marketing them easy! As impressed as I am with the product itself, I'm even more impressed with the service that the Orange Twig provides! I had an issue with the app that turned out to be an issue with my computer. I received a Skype call from OT and they personally assisted me in getting the issue fixed. Service like that is hard to find!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

April 20, 2017

Amazing app, absolutely love it! Fun posters and adverts with a different format for every day. No more boring pics with this app. Schedule a campaign to all your social media accounts and save yourself a ton of time. Thank You for this app. Can you now try and set up the driving of traffic app soon.

Using app

5 months

Total reviews

2

Average rating

4.5

5 / 5 Share

April 15, 2017

Amazing app, absolutely love it! Fun posters and adverts with a different format for everyday. No more boring pics with this app. Schedule a campaign to all your social media accounts and save yourself a ton of time. Thank You for this app.

Using app

Over 1 year

Total reviews

14

Average rating

4.7

5 / 5 Share

Dec. 7, 2016

I started using this app in my Etsy shop (am still using!) When I opened my Shopify site, I tried another promoting app on a recommendation, after a day I thought...this is really silly, use what you already know works! So I moved to Orange Twig. I love this app, it's SO diverse! Here's what I have to say about this app... 1. Reasonable prices, more than one package to choose from. 2. GREAT designs for shop/site sales and marketing promotions! I receive compliments from people on different social media sites for the layouts they're seeing! 3. It really drives traffic to my shop/site. My sales (on Etsy, I just set up my Shopify site a few days ago,) have increased tremendously since I started using this app. 4. GREAT customer service! 5. Love the auto-pilot promoting feature. Set it and go! 6. Love the different types of "sales" you can set up for your shop/site. 7. SO many different social media sites to choose from. They're always improving their app. I've tried many different promoting apps over the past 3 years, this is BY FAR the best I've ever used. I recommend to my Etsy friends all the time!

Using app

9 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 1, 2016

Very very cool tool! I signed up when the app was just leaving beta and I wanted to use it during our Black Friday and Cyber Monday sale. It's now December 1st and I am very impressed! It works like many of the other sales apps, picking the products, selecting the days, setting discount, etc. It then allows you to create a “marketing plan” based on the social platforms you connect to and the number of posts you want to publish each day. (ex. Friday: Twitter 5posts, Facebook 2posts, Instagram 3posts, etc) It then pulls your product images from Shopify and automatically generates some well designed "generic posts" for each day of your sale. All the images and text can be edited as well. You'll need to do some small adjustments on the images and customize the text, but the app makes it 100 times easier than creating each post from scratch. What I really like about the app is the “pre-settings” are smart and designed to get the most out of your sale. For example, I might not have posted seven tweets on black Friday. (I'm not a tweeter) But because the app suggested seven nice images for me to post, I came up with seven different things to tweet about. Another example is how nice the "generic designs" are. All of them work fundamentally well for attracting customers. Big bold font, images arranged with a good flow, little gets cropped or cut off when published. It leaves you to choose the design that works best for your brand's style and not worry about which designs work functionally better than another. You end up with a ton of options which leaves little need for adjustment. If you use my example above, “Friday: Twitter 5posts, Facebook 2posts, Instagram 3posts, etc” you would need 70 posts during a one week sale. This app allows you to organize a large amount of social content and holds you to your marketing goals. As you can tell, I really like this app and the company behind it. Being that it's so new, I have found a few bugs which they were able to fix in an incredibly short amount of time. Which leads me to the best feature of this app, the chat window at the bottom of the interface. You actually get to talk to a real person who can fix problems in a few hours. (during business hours) They're excited to help, want to hear your feedback and are looking for suggestions. You can really tell they are proud of their product and want to make it the best it can be. Which is why I went out of my way to write such a long review. : ) So check it out! I think you’ll be impressed!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

4 / 5 Share

Aug. 29, 2016

I think the App is quite okay, it works seamlessly and does what is announced. Nevertheless we decided to move on without it, at least for a while, because in our point of view the apps consequent style decisions don't fit to every niche and shop theme. At least 4 stars!

Using app

24 days

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, We understand that every brand has it's own design requirements and, while we strive to keep updating our templates, we may not be suitable for some brands. Having said that, we have been updating our designs and we'd love it if you'd give us another try and tell us what you think. If you have any particular requirement, do send it to us via the in-app chat and we will do our best to include your suggestions 😊 Sahiba (Co-founder, Socioh)

5 / 5 Share

July 14, 2016

Orange twig is a social Fuel tank. It does the work of three people at the fingertips of one man/woman. Now they have quotables and Auto pilot. Cant wait to try this new feature. And they have been a big help the whole way. Thanks Karan. -Edwin

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2016

Totally love this app!! Very easy to use and has a great range of templates for promoting your products on social media. Makes life a lot easier!

Using app

14 days

Total reviews

4

Average rating

5.0