Innonic Upsell Recommendations
Product upsell & cross-sell recommendations app for Shopify
Rating
4.4
feedback
345
chart
#6,760
All reviews
Rating Breakdown
Review RSS Feed
Aug. 2, 2024
I would never recommend any ap by this company. They stopped updating the ap and it started doing weird things. I tried to update, but it wouldn't and I had to contact the developer. I got very rude responses and then found up they no longer use the ap. I asked why they didn't contact me and this is the response I got: We are not required to notify our users if we decide not to develop further features. Our approach is fully aligned with Shopify's policies. Notifications to users are only necessary when an app is being shut down, in which case they must be informed multiple times, weeks before the planned shutdown date. That is not our situation; we have simply completed the planned development for the app. I hope this clears up any misunderstandings. Cheers, - Matt - AC Support If that isn't a really crappy response, I don't know what is. They don't care about you.
May 6, 2021
Has been stuck on "We are syncing your data. Please wait, this could take 5 to 60 minutes." for days. Submitted numerous support requests and have all been ignored.
Feb. 16, 2020
App seems very buggy - causes Javascript console errors (I've paused all other apps to isolate the issue to this one), impacts site performance, and the item rendering is broken. Contacted support but no response in more than a week so, seemed like a great app but we'll have to look at another option.
Nov. 28, 2019
Not even worth a 1 star! If you are considering install this app - seriously save yourself time DO NOT BOTHER! Their customer service is a complete DISGRACE!! I had nothing BUT DREADFUL experience! There is a broken link in their product recommendation appears RIGHT ON MY HOME PAGE as soon as I installed the app and I've contacted them endlessly since 1st Nov, now it's been a month frustratingly the ONLY email response I had from them was to suggest to contact Shopify despite nothing to do with Shopify! Awful customer care and a complete time waster!! DO NOT RUN AN APP COMPANY FOR ECOMMERCE MERCHANTS IF YOU CANNOT PROVIDE A BASIC AFTER CARE BECAUSE FOR US SPEED IS EVERYTHING!!!!!! A TOTAL SHAMBLES!!!!!!!
Nov. 27, 2019
OMG I cannot seem to get this app off my store. It is cheap looking and horrible, and when I push the "get help" button it does not open a window or give me anywhere to actually GET HELP. Worst app ever. Can't get the offer off my store!!!!!! GET THE OFFER OFF MY STORE!!!!!
July 22, 2019
- Unbelievably slow. For such a simple add on I was amazed at how much it slowed down my website - Limited customization. I needed to change the font and there was no way to import new fonts or use fonts outside of the ten default ones. -No costumer support. Aside from their FAQ there is nowhere to get your questions answered. They have a help email, but its a dead email, whenever I tried to email them I got an immediate email back from Microsoft (I use outlook) saying that the email couldn't be found or doesn't exist.
July 28, 2019
Edit to go from 5 stars to 1 star: This worked great initially and then suddenly it was making some of my pictures very squished and distorted. I reached out multiple times for support and never got an answer over a few weeks. I finally deleted it.
June 9, 2019
It first worked fine, but then after changing the theme to a brookling one, the app only shows the header but not the products. I still want to use the app, and it would be great if the dev team can contact me.
June 4, 2019
The app made my site inaccessible. I do not recommend it. Plus the loading times to change the settings are incredibly long. App to avoid.
June 1, 2019
When it works it is good really BUT trust me a huge waste of time. At random moment the app will start to load on product page and cart... And that would be it, from apps it will need eternity to load and only multiple page refresh may help for recommendations to load. Avoid until they fix this EDIT They told me that the problem is fixed. No, it is not, still won't load for the first time, and in the majority of cases app itself, won't load every time to change settings.
Jan. 20, 2019
Terrible, this app caused so many bugs in our store it stopped loading pages for our customers! We have lost a lot of business over this.
Sept. 8, 2018
This app absolutely great all works fine super helpful to my store hope make some sales most importantly it's completely free no hidden fees no trail blah blah no limited impression etc hope it stay as it's cuz like me ppl who just start struggling to make sale with tight budget let alone afford to pay extra app fee along with shopify plan .. it's hard thanks to developer to give this app free ... (update) I didn't check cart button be4 I leave review its not working add to cart button if developer not sorting that out I will delete n warn other shopify owners to avoid this app...
July 6, 2018
WOW, using this app made my ADD TO CART button stop working, it would add items to the cart but not show in the header or give any signal the button had been clicked don't even want to think about the loss of profit from installing this app the last few days super bad, don't use it
Feb. 18, 2018
After install them dont open in our Shopify back-office. Appear the error: "Requests to the server have been blocked by an extension." After contacted the support - no any responding...