Kakaclo ‑Clothing Dropshipping
B2B clothing marketplace from verified China & USA suppliers
Rating
3.5
feedback
84
chart
#2,825
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
13%
-
Less than a day
7%
-
Less than a month
49%
-
Less than a year
19%
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More than a year
4%
Reviews Summary
The reviews for the Kakaclo Shopify App are mixed, with a significant number of negative comments regarding poor customer service, slow shipping times, unresponsiveness to inquiries, and issues with order processing and refunds. Customers have expressed frustration over the lack of communication, delays in shipping, and difficulties in getting refunds for damaged or undelivered items. Some users have even resorted to legal action due to unresolved issues. On the positive side, there are a few reviews praising the app for its ease of use, product variety, and helpful team members who provide valuable insights and support. However, the negative feedback outweighs the positive experiences, highlighting significant shortcomings in customer service and operational efficiency.
Highlights
Review RSS Feed
All reviews
Jan. 12, 2026
Horrendous customer service. A customer received an extremely poor quality 'fake' item that is absolutely disgusting (I have it here in front of me and is only fit for the bin) - I have been unable to get hold of Kakaclo. I have tried all ways of contact them - chat, emailing various addresses - no response. If using this app - you are rolling a dice. If you get a customer requesting a return (even for a damaged item) you are not going to get a refund and will be left out of pocket. Avoid - use another provider. @Shopify please sort out this app. In addition shipping takes FOREVER - but supposed to be around 5-9 days! Awful, AVOID.
Dec. 21, 2025
I dont even know why they are still running. VERY BAD customer service all round. no replies. Takes forever to ship. I dont even know if anyone is actually running this business
Oct. 17, 2025
My experience with Kakaclo has been very disappointing. Their customer service is slow to respond and often provides inconsistent information, making communication extremely frustrating. Additionally, they canceled several of my orders shipped to Chile without any prior notice. This lack of communication and professionalism directly affects the credibility and brand image of my business. Due to their poor handling of customer relations and unreliable operations, I do not recommend working with Kakaclo under any circumstances. Their service has proven to be unprofessional and unreliable.
Aug. 30, 2025
I've been using Kakaclo for almost 3 years now and everything has always been smooth for the most part. Not sure whats going on now but I just had a few orders that was placed from August 25th,2025 and it's now August 30th, 2025. No orders we processed, no responses to chats nor emails, and no one is answering any of my of calls. I cancelled the orders and requested refunds and still haven't got any responses plus all orders are still in "Waiting to ship" status right now. Just went completely dark. I can see from my analytic reports that they are viewing my website every time i reach out to them yet they don't they respond! Even Shopify had to reach out to them too and I hope they are removed asap because they are just scamming now! I had to dispute the transactions with my bank and can take weeks to get my money back! I've already started consulting with a lawyer in their area! I'm from Chicago, I'm not letting nothing slide!
Hi customer, Thanks for reaching out and I’m really sorry for the frustration this situation has caused. I checked on your orders — one of them has already been shipped, and for the other one we have already processed the refund. That’s why you’re still seeing the “waiting to ship” status on the cancelled one, but the refund is already on the way back to your payment account. Normally, our order processing time is 1–4 business days. I understand how stressful delays can be, and we’ll make sure to improve our response time to avoid this happening again. Please rest assured you won’t lose your money, and we’ll keep you updated until everything is fully settled. Thanks for your patience and understanding.
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