Rating

4.8

feedback

434

Reviews

chart

#1,199

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    17%
  • Less than a day
    10%
  • Less than a month
    65%
  • Less than a year
    8%
  • More than a year
    0%

Reviews Summary

The reviews for the KakaClo Shopify App are mixed, with both positive and negative feedback. Positive aspects include the efficient support team, quick responses, diverse product range, and ease of use. Customers appreciate the platform for making dropshipping easier, offering competitive pricing, and providing valuable insights. However, negative reviews highlight issues such as severe shipping delays, unresponsive customer support, inaccurate product descriptions, and long processing times. Some users have expressed concerns about delays in order fulfillment and the decline in service quality over time.

Highlights

Efficient support team and quick responses
Diverse product range and ease of use
Severe shipping delays and unresponsive customer support
Inaccurate product descriptions and long processing times
Decline in service quality over time

Rating Breakdown

  • 5
    91% (394 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (6 ratings)
  • 1
    6% (28 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 15, 2025

Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future!

Using app

2 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Feb. 15, 2025

The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out. As a result, this situation leads to unhappy customers.

Using app

8 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 15, 2025

KakaClo has been a game-changer for my business. The support team is always quick to respond and helps me make the best product choices. The shipping speed is good, and the products arrive well-packaged. Offering more exclusive deals for frequent buyers would be a great incentive.

Store

New Way

Using app

13 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 14, 2025

I’m really happy with KakaClo’s services. The team provides excellent support and ensures smooth transactions. The product variety is excellent, and the platform is easy to use. If they could introduce more branding options for packaging, that would be fantastic.

Using app

12 days

Total reviews

11

Average rating

4.9

5 / 5 Share

Feb. 13, 2025

KakaClo is a great platform for dropshippers. The team is very efficient and always helps resolve issues quickly. The product images and descriptions are accurate, which makes it easier to list items. I’d appreciate more video previews for products.

Store

Ornate

Using app

10 days

Total reviews

7

Average rating

5.0

All reviews

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