Kakaclo ‑Clothing Dropshipping

Horrendous customer service. A customer received an extremely poor quality 'fake' item that is absolutely disgusting (I have it here in front of me and is only fit for the bin) - I have been unable to get hold of Kakaclo. I have tried all ways of contact them - chat, emailing various addresses - no response. If using this app - you are rolling a dice. If you get a customer requesting a return (even for a damaged item) you are not going to get a refund and will be left out of pocket. Avoid - use another provider. @Shopify please sort out this app. In addition shipping takes FOREVER - but supposed to be around 5-9 days! Awful, AVOID.

I dont even know why they are still running. VERY BAD customer service all round. no replies. Takes forever to ship. I dont even know if anyone is actually running this business

My experience with Kakaclo has been very disappointing. Their customer service is slow to respond and often provides inconsistent information, making communication extremely frustrating. Additionally, they canceled several of my orders shipped to Chile without any prior notice. This lack of communication and professionalism directly affects the credibility and brand image of my business. Due to their poor handling of customer relations and unreliable operations, I do not recommend working with Kakaclo under any circumstances. Their service has proven to be unprofessional and unreliable.

I've been using Kakaclo for almost 3 years now and everything has always been smooth for the most part. Not sure whats going on now but I just had a few orders that was placed from August 25th,2025 and it's now August 30th, 2025. No orders we processed, no responses to chats nor emails, and no one is answering any of my of calls. I cancelled the orders and requested refunds and still haven't got any responses plus all orders are still in "Waiting to ship" status right now. Just went completely dark. I can see from my analytic reports that they are viewing my website every time i reach out to them yet they don't they respond! Even Shopify had to reach out to them too and I hope they are removed asap because they are just scamming now! I had to dispute the transactions with my bank and can take weeks to get my money back! I've already started consulting with a lawyer in their area! I'm from Chicago, I'm not letting nothing slide!

Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future!

The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out. As a result, this situation leads to unhappy customers.

We’ve been using the Kakaclo app for about two years now, and while they initially did an excellent job with product images and descriptions, things have significantly declined in the last six months. What Went Wrong? Inaccurate or Missing Product Descriptions: Recently, product descriptions often have errors or are incomplete. While this is inconvenient, it’s not the biggest issue. Unresponsive Customer Support: Over the past six months, getting support has become nearly impossible. Emails go unanswered, and live chat messages often remain ignored. On average, I have to send the same email at least three times and contact live chat before I receive any response—if I’m lucky. Some emails remain unanswered, leaving us unable to address customer inquiries, which causes major disruptions. Severe Shipping Delays: The biggest issue is the delays. Orders are delayed by up to 4 weeks before they are even handed over to the shipping company. Once shipped, delivery takes another week. As a result, customers cancel their orders or, worse, leave negative reviews and never shop with us again. Our Experience: In the last six months, nearly every order has been delayed, customer complaints have increased, and we’ve received no support from Kakaclo. These issues are not just bad for business—they’re damaging our reputation. Our Recommendation: At this point, we cannot recommend Kakaclo. If you want to avoid these or similar issues, it’s better to look elsewhere for a reliable supplier. Final Note: We hope Kakaclo takes these issues seriously and makes the necessary improvements to fix their service. Until then, we’ll be searching for a new supplier.

A failed app, and contacting support requires a miracle. In the end, I contacted them through Shopify via email four days ago to inquire about a product, and they haven’t responded

The service is so poor now and No one reply my requests and email. I have already applied cancel the orders and seek for refund due to the products are not same as the photos provided. I don't know why still processing the orders and didn't give back the refund. If the service can not be improved, we can't trust your business anymore.

Subject: Terrible Customer Service Experience with KAKACLO I am writing to express my deep frustration with KAKACLO’s customer service, which has been nothing short of a nightmare. I placed an order on September 4th, and as of today, the status remains stuck at "awaiting to be shipped." Despite my numerous attempts to get in touch—via email, live chat, Facebook messages, and WhatsApp—I have received absolutely no response. This level of neglect is unacceptable. I’ve reached out several times, hoping for some clarity or assistance, but I’ve been met with complete silence.

If I could give 0 stars I would. Very slow shipping and even slower processing time! Our customers kept asking for a refund when they delayed our orders for over a month. As a small business that just opened it's really hard to build a brand reputation. Kakaclo's shipping time is super slow. I had read several quality-related reviews before choosing to start dropshipping with them. But their quality is horrible. We had so many consecutive returns due to quality issues. All their product has thread sticking out of them (unfinished). Our customers received torn items and see-through fabric. This has greatly hurt our business's reputation. As a new business, you strive for quality over anything. Kakaclo does not provide anything, neither quality nor prompt shipping. We are very disappointed!