Theo & Brom PH review for Stellar Delivery Date & Pickup
Sept. 8, 2020
A very buggy app, where many of our orders were not recorded or plotted on the Calendar. When reported to customer service, you get an email reply days after, and they have the audacity to ask for a review EVEN BEFORE THEY SOLVED YOUR ISSUE. Caused several customers to be VERY ANGRY because of delayed orders. This app made us look bad. Not once, not twice, but many times. On the Additional Details section of the Order page, it started showing html code, instead of the order date and day. Reported it days ago, they still did not fix it. Chat support doesn't work either, only had a chance to coordinate with them real time, once. Person assisting me kept asking for me to write a review during the time we were still fixing many issues. He asked more than 3x during that chat alone. I told him I'd review after a month, to see how the app performs, and until all issues are resolved. Shaking my head as I type this. Now here's an honest review. Very much disappointed.
Hello there, I am really very sorry to hear about that and I apologize for the inconvenience. → We normally reply to all our emails/offline messages within 24 hours except on the weekends. → I have looked at your previous conversations held with our support team and found that you were told that the issue has been resolved after asking for a screenshot and order id with you to have an issue. → You were getting a delivery date and time in HTML format just because you have been using our "Product Calendar" add-on which gives the result in JSON format in the shopify order details page. Once you check for the same order in our app dashboard, you'll get the formatted result there. → Please give me a chance to investigate the missing delivery date from the order further by replying to our emails.
Stellar Delivery Date & Pickup - Show Delivery Date Picker