MiamiSublimation review for Order Desk

PROS 1. We've been using Order Desk for 4 years. Functionally, works well. 2. Their support is very attentive to any issues and responds back quickly with good quality responses. CONS 1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This doubles the amount of orders and doubles the amount Order Desk charges us. Their support says there is no other way. At this point, switching over all our customers to another platform would be very expensive in time and money. I wish we knew this from the start. 2. Their support wont do the actual setup steps for you. On complex flows with hundreds of customers, you have to do it while they hold your hand.