Order Fulfillment Guru
Split multi-vendor orders Order routing rules Multi-store sync
Rating
4.8
feedback
109
chart
#360
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
24%
-
Less than a year
56%
-
More than a year
18%
Reviews Summary
The Order Fulfillment Guru app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ease of setup, ability to handle complex fulfillment workflows, and excellent customer service. Kevin, a member of the support team, is highlighted multiple times for being helpful, responsive, and knowledgeable. The app is commended for streamlining order routing, managing multiple warehouses, and connecting with fulfillment partners seamlessly. Users appreciate the app's user-friendly interface and the support team's willingness to assist with any issues or questions. However, there are a few mentions of the app being slightly pricy and some users found the freight mapping confusing at times. Overall, the Order Fulfillment Guru app is highly recommended for businesses with complex fulfillment needs.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 17, 2024
Great product, very reliable service, have been able to set it and forget it!
Thank you for the lovely review. We are always excited to help!
Dec. 9, 2024
We have been using the Order Fulfillment Guru app on Shopify for over a year now, and unfortunately, it has been nothing but problematic. The primary issue we've encountered is that the app fails to update inventory levels accurately and promptly. When inventory updates do occur, it can take days for the changes to reflect in the system, which significantly affects our ability to manage orders efficiently and maintain accurate stock levels. Even more frustrating is the lack of support from the app's team. We've reached out multiple times, but we seem to be constantly bounced around with no clear explanation or resolution. Each time, we're given generic responses and asked to perform the same troubleshooting steps, but nothing ever truly resolves the issue. It feels like we're getting the runaround, and it’s difficult to rely on a service that doesn't provide clear or effective support. Overall, we are extremely disappointed with the Order Fulfillment Guru app. For a business that relies on smooth and timely order fulfillment, this app has caused nothing but headaches. We hope the developers can improve both the functionality and the customer service, but as of now, we cannot recommend it to others.
Hi, thank you for your review. We are are disappointed that we were not able to provide the high level support that we pride ourselves on. We researched our records and found the most recent inquiries to be about 3.5 months ago. Perhaps we missed your emails and they went to spam? In any case, please reach out to us and let us know how we can help. We are happy to jump on a Zoom call to discuss your scenarios.
Oct. 2, 2024
Very useful app and helpful and responsive support! Highly recommend.
Thank you for the lovely review. We are super excited to help!
Aug. 27, 2024
The app was very easy to set up and helps our business support both a local warehouse and drop ship business. The team are good with support but this is exclusively over email. Good value for money.
Thank you, we are always excited and happy to help!
Aug. 13, 2024
Order fulfillment Guru is a great app. We use it for a sync with a partner and it works flawlessly. Kevin is very helpful during setup. I definitely recommend this app if it meets your use case.
Thank you for the lovely review. We are excited and happy to help!
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