Order Fulfillment Guru OMS
Automate multi-store/vendor order fulfillment & inventory sync
Rating
4.9
feedback
104
chart
#453
All reviews
Review RSS Feed
March 5, 2025
Works well and does what it says. Would recommend.
Thank you so much. We are always excited and happy to help.
Feb. 13, 2025
Order Fulfillment Guru has been a great solution for our print-on-demand needs, allowing us to route specific POD orders to another ShipStation account. Kevin was incredibly helpful throughout the process—answering all our questions and providing excellent support. Now that everything is running smoothly, it has streamlined our workflow and made order management much more efficient. If you need a way to automate order routing, this tool is definitely worth considering!
Thank you! We are super excited to help, as always. Thanks for the lovely review.
Feb. 12, 2025
The app so far has been very simple to set up and easy to use- almost a little too easy, I wasn't sure it would actually work! Glad to find an app that actually does what it says it will do. Works well for our needs.
Thank you for the lovely review. We are always excited and happy to help!
Jan. 3, 2025
We have a few suppliers that we send orders to via email for fulfillment. OFG provides a quick and easy way to send the orders for fulfillment and to track open and shipped orders. The one or two questions we have had along the way have been answer very quickly. Couldn't ask for more. Nice job.
Thank you for the lovely review. We are happy and excited to help!
Dec. 17, 2024
Great product, very reliable service, have been able to set it and forget it!
Thank you for the lovely review. We are always excited to help!
April 16, 2025
UPDATE 4.16.2025 3 Star -> 4 Star After running the app with some updates from OFG the app seems to be running much better with inventory syncing. There are still minor things, however the major issues seem to be resolving. --------------------------------------------------------------------------- UPDATE 3.7.2025 1 Star -> 3 Star After over a year of working with Kevin they have made some updates to the app, while there still seems to be inventory syncing issues, the app may be on the mend. --------------------------------------------------------------------------- We have been using the Order Fulfillment Guru app on Shopify for over a year now, and unfortunately, it has been nothing but problematic. The primary issue we've encountered is that the app fails to update inventory levels accurately and promptly. When inventory updates do occur, it can take days for the changes to reflect in the system, which significantly affects our ability to manage orders efficiently and maintain accurate stock levels. Even more frustrating is the lack of support from the app's team. We've reached out multiple times, but we seem to be constantly bounced around with no clear explanation or resolution. Each time, we're given generic responses and asked to perform the same troubleshooting steps, but nothing ever truly resolves the issue. It feels like we're getting the runaround, and it’s difficult to rely on a service that doesn't provide clear or effective support. Overall, we are extremely disappointed with the Order Fulfillment Guru app. For a business that relies on smooth and timely order fulfillment, this app has caused nothing but headaches. We hope the developers can improve both the functionality and the customer service, but as of now, we cannot recommend it to others.
Hi, thank you for your review. We are are disappointed that we were not able to provide the high level support that we pride ourselves on. We researched our records and found the most recent inquiries to be about 3.5 months ago. Perhaps we missed your emails and they went to spam? In any case, please reach out to us and let us know how we can help. We are happy to jump on a Zoom call to discuss your scenarios.
Oct. 2, 2024
Very useful app and helpful and responsive support! Highly recommend.
Thank you for the lovely review. We are super excited to help!
Aug. 27, 2024
The app was very easy to set up and helps our business support both a local warehouse and drop ship business. The team are good with support but this is exclusively over email. Good value for money.
Thank you, we are always excited and happy to help!
Aug. 13, 2024
Order fulfillment Guru is a great app. We use it for a sync with a partner and it works flawlessly. Kevin is very helpful during setup. I definitely recommend this app if it meets your use case.
Thank you for the lovely review. We are excited and happy to help!
June 14, 2024
Kevin was extremely helpful when I had an issue and needed help! He helped fix our store and the connection with a partner within a few hours and we were good to go! Love it when we have a good app with a good customer service team!
Thank you so much for the lovely review, we are always excited and happy to help!
May 24, 2024
OFG has been great for our business. Staff is very friendly and helpful.
Thank you! We look forward to helping your team, let us know if you have any other questions.
April 28, 2024
Thank you for the kind review. We are super excited to help!
April 25, 2024
Incredible customer service!
Thank you! We are always excited to help! Let us know if you have any other questions.
April 16, 2024
Thanks Kevin! Fast and clear answers to solve our problem and doubts.
Thank you so much, we are always excited to help!
Jan. 9, 2024
We have an extremely specific and complex use case for OFG building an order sharing system into the back end of our site, and were able with some work to make it work. We are happy with the results. Currently implementing some further improvements after a helpful one on one chat as well. Straightforward to use, and responsive support team.
Thank you! We are excited and happy to help. Let us know if you need anything else.
Nov. 23, 2023
Great support and quick replies on any questions i had
Thank you for the lovely review. We are always happy to help!
Oct. 17, 2023
Great support and great app. Have enabled us to connect with our fulfillment partners in a much more streamlined way. The freight mapping can be confusing as we can't just set a fixed rate for orders, but the team have been very helpful when we have a bunch of questions
Thank you! Glad we were able to help and sort things out. Please let us know if you have any other questions.