Bewilderment review for TrioM Combine & Merge Orders
Aug. 17, 2023
We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.
Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team. I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process. I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response. At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance. Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.
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