Order Merger: Merge Orders
Merge orders automatically and cut shipping fees
Rating
4.7
feedback
68
chart
#755
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
12%
-
Less than a month
32%
-
Less than a year
32%
-
More than a year
15%
Reviews Summary
The TrioM Order Merger app has received overwhelmingly positive reviews from users, with many highlighting its efficiency in merging orders seamlessly and saving time and money on shipping costs. Customers appreciate the exceptional customer service provided by the team, particularly mentioning Tom's quick responses and helpful assistance. The app is praised for its user-friendly interface, flexibility in merging orders, and the ability to customize settings to suit different business needs. Users also value the continuous improvements made to the app, making it a valuable tool for e-commerce businesses. However, there are a few negative reviews mentioning issues such as inaccurate revenue reporting, duplicated orders, and unresponsive customer support in some cases. Despite these challenges, the majority of users highly recommend the app for its functionality and the positive impact it has on streamlining order management processes.
Highlights
Review RSS Feed
All reviews
April 2, 2026
This is the most solid merger platform I’ve tested so far. Orders have been smooth, with no issues or hiccups.
March 12, 2026
Easily the best order merging app that I've used. I have been using TrioM for a few years now and it has saved me hundred of hours of manual work. Support has always been great with very quick responses and solutions to any questions I may have. It seems that they are constantly making improvements to the app as well. Couldn't be happier with my experience with them.
Thank you so much for this review! It truly means the world to us. We're glad the support experience has lived up to expectations, and yes, we're always working on improvements, so there's more good stuff coming. Grateful to have you as a long-time customer!
Jan. 28, 2026
We recently started using Triom Order Merger and have had a REALLY great experience so far. I had a few questions when getting started, and Tom was genuinely lovely to deal with! Patient, friendly, and always happy to help, even with things that probably didn’t need such long explanations. It made a big difference knowing there was someone on the other end who actually cared and took the time to respond properly. The app itself is simple, smart, and does exactly what it promises. Being able to merge orders easily solves something Shopify doesn’t handle very well on its own. The free plan works perfectly for a small store like ours, and it feels flexible rather than limiting. Overall, it’s just been a really positive experience!! A smart, useful idea backed by exceptional customer service, something I haven’t experienced in a long time. Definitely something we can see ourselves continuing to use as we grow. Highly recommend! Thank you again, Tom.
Thank you so much for taking the time to write this - it really means a lot, especially hearing that the support experience made a difference. I always believe that even small questions deserve a proper answer, so I'm glad that came through. Really happy to hear Order Merger is fitting in well with your store. As you grow, the app will scale right alongside you - and I'll be here if you ever need anything. Thanks again for the kind words, and welcome aboard! Tom
Jan. 17, 2026
Our Shopify store has a seasonal sale that runs for several weeks before we ship orders. We've had several customers reach out to tell us how much they appreciate multiple orders being combined and the extra shipping charges refunded. It's a customer service feature that sets us apart from our competitors. We had some questions about the optimal app settings for our use case. When we reached out to the TrioM team via chat, we connected with Tom in less than 5 minutes, and he patiently helped us figure things out step-by-step.
Thank you for the kind words! It was my pleasure to help you get everything set up perfectly for your seasonal sale. Hearing that your customers are actively appreciating the combined shipments and refunds is exactly what I aim for. Always here to help if you need anything! Best, Tom
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