TrioM Combine & Merge Orders
Order management automation edit orders combine orders & save
Rating
4.3
feedback
80
chart
#12,367
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
4%
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Less than a month
28%
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Less than a year
49%
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More than a year
19%
Reviews Summary
The reviews for the Order Merger Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's usefulness in merging orders, saving on shipping costs, and providing fast and effective support. Users appreciate the ability to combine orders manually or automatically, as well as the option to merge a certain number of orders for free each month. However, negative reviews highlight issues such as inaccurate revenue reporting, double counting of orders, and difficulties in setting up the app correctly. Some users found the app confusing and mentioned poor customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 7, 2024
Aug. 17, 2023
We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.
Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team. I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process. I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response. At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance. Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.
May 10, 2023
This app is extremely useful. We've had instances where someone places a follow-up order shortly after their initial order. Due to the shipping dimensions of our product, that follow up order can double international customers' overall shipping costs. Potentially, that's an extra $60-80 or more, depending upon the destination. Order Merger makes it super-simple to combine orders, so we can refund the extra shipping cost. Such a deal... being able to merge 5 orders or less, per month, free of charge. I'm told the app doesn't affect website speed since it works on the 'back office, and not on the storefront. Support is really fast and effective, too. Depending upon your sales volume, you might want to choose to merge manually... at least while you're checking it out.
Thank you for taking the time to share your experience with our app :) We're happy to hear that you found it extremely useful and that it has helped you save money on shipping costs. We truly appreciate your feedback and hope to continue providing you with excellent service in the future. If you need any other assistance, please do not hesitate to contact us! Tom and the OrderMerger team.
June 24, 2022
The merge is pretty good but if you are not into IT then it can seem a bit overwhelming with completing the rules. I followed a Youtube video tutorial but then it was not working and went back in and saw it had written guides and support. So I learned how to do manual but this seems a bit overwhelming at first. Once you print out your first Merge order then you can see what you need to change. Also click Archive at the bottom so you can go back and review anything that you think was missed. But I would use this app because manually merging orders is a lot plus running your business so whatever makes it simpler is good for me. Just have patience and print out the guides.
Jan. 10, 2022
We love this app. Very useful and works perfectly. We have to set up something with the support and I can say that they are very polite and helpful. I can only recommend this app. Thank you
Thank you so much for your kind review! Please don't hesitate to reach out again for any questions / further assistance - we are always here to help! 😉 Tom
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