Triom: Combine, Merge Orders
The reviews are overwhelmingly positive about the app’s core purpose: merging orders to save time, reduce manual work, cut shipping costs, and improve customer experience. Many merchants say it works exactly as expected, is easy to set up, and offers useful manual and automatic merging options. A major highlight is the support team, especially Tom, who is repeatedly praised for being fast, patient, friendly, and willing to go beyond standard support by helping configure the app, answering questions clearly, and even tailoring features for specific business needs. Several reviewers also mention that the app has helped them streamline operations, reduce labor and printing costs, and handle edge cases like combined shipping refunds or multiple stores. At the same time, there are serious negative reviews that raise concerns about reliability, accounting accuracy, and order handling. Some merchants report duplicated orders, double-counted revenue, inaccurate inventory, missing fulfillment status, and even lost money from refunds or free items being issued incorrectly. A few reviewers say support was unhelpful or unresponsive when problems occurred, and some describe the app as causing more issues than it solved. Overall, the app appears highly valued by many users for its functionality and support, but the negative reviews suggest that setup, reporting, and edge-case behavior can be risky and may require careful testing and monitoring.
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We tried another order merger app that caused more problems for us than it solved. After doing more research, we found the Order Merger app which met all of our requirements (and then some). We scheduled an onboarding call with Tom who carefully listened to our requirements and then assisted us to configure the Order Merger app to meet all of our needs. Tom did a great job explaining the various features and configuration options in the Order Merger app and the customer order editing option as well. Customer service like this is refreshing to say the least. Thank you very much Tom.
Super helpful app w/ great customer support! Order editing is a game-changer, definitely recommend checking it out!
Works great! Saves us shipping to the same address multiple times in a day. And the customer support is excellent.
We have been desperate for an app to alleviate the manual, time consuming, error prone, pressure of merging orders. We looked at other apps, but they didn't fit at all with our method of operating. We are so relieved to have found this application, and had the pleasure of dealing with Tom of Triom, whom made various amazing changes to the processes for us to suit our needs. We have saved time, reduced our staff labour cost, simplified our internal processed, reduced printing costs, automated Customer messages, and subsequently improved our Customer experience. We highly recommend this app. It's been a highly significant improvement for our unique and growing business.
Thank you for taking the time to write such a thoughtful review! It was a real pleasure working through the customizations with you, and it's genuinely rewarding to hear about the impact across your operations, costs, and customer experience. I'm always here if anything comes up. Tom
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