Triom: Combine, Merge Orders
The Order Merger app has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer service provided by Tom, the support representative. Users appreciate the app's ability to merge orders seamlessly, save time on manual tasks, and improve customer experience. The feature of order editing is considered a game-changer by many. Additionally, the app has been praised for its efficiency in saving shipping costs, simplifying internal processes, and automating customer messages. Users also commend the continuous improvements made to the app and the flexibility it offers, especially for small businesses. However, there are a few negative reviews mentioning issues such as inaccurate revenue reporting, duplicated orders, and lack of responsiveness from the support team in resolving critical problems, leading to financial losses for some users.
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We tried another order merger app that caused more problems for us than it solved. After doing more research, we found the Order Merger app which met all of our requirements (and then some). We scheduled an onboarding call with Tom who carefully listened to our requirements and then assisted us to configure the Order Merger app to meet all of our needs. Tom did a great job explaining the various features and configuration options in the Order Merger app and the customer order editing option as well. Customer service like this is refreshing to say the least. Thank you very much Tom.
Super helpful app w/ great customer support! Order editing is a game-changer, definitely recommend checking it out!
Works great! Saves us shipping to the same address multiple times in a day. And the customer support is excellent.
We have been desperate for an app to alleviate the manual, time consuming, error prone, pressure of merging orders. We looked at other apps, but they didn't fit at all with our method of operating. We are so relieved to have found this application, and had the pleasure of dealing with Tom of Triom, whom made various amazing changes to the processes for us to suit our needs. We have saved time, reduced our staff labour cost, simplified our internal processed, reduced printing costs, automated Customer messages, and subsequently improved our Customer experience. We highly recommend this app. It's been a highly significant improvement for our unique and growing business.
Thank you for taking the time to write such a thoughtful review! It was a real pleasure working through the customizations with you, and it's genuinely rewarding to hear about the impact across your operations, costs, and customer experience. I'm always here if anything comes up. Tom
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