Order Merger ‑ Merge Orders
Order Merger - Merge Shopify Orders to Save Shipping Costs
Rating
4.5
feedback
61
chart
#757
All reviews
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Feb. 16, 2025
I had a terrible experience with this app. Due to some issue on their end, they decided to give my item away for free without my consent, causing me to lose $512! I had no choice but to cancel the order, and the entire process was frustrating and unprofessional. This app is unreliable, and I definitely *do not recommend* it to anyone. Stay away if you value your time and money!
We sincerely apologize for this experience and understand your frustration. However, we're concerned there may be a misunderstanding about what occurred, as Order Merger does not have the capability to modify product pricing or "give items away for free." Our app only merges existing orders together - it cannot change product prices, apply discounts, or modify payment amounts. We'd very much like to understand what happened in your specific case to help resolve this situation. Since we don't see any support tickets from your account, could you please reach out to us directly at [email protected] with your order details? We want to investigate this thoroughly and help clarify what may have caused this issue. We take all merchant concerns seriously and would appreciate the opportunity to review your specific situation and provide a proper explanation. Best regards, Tom, TrioM owner
Jan. 13, 2025
This app has made us lose over $6,000. They were DUPLICATING our orders instead of merging them. We found out about this bug, reached out to them with ZERO response on their part. We escalated the issue to Shopify, and TrioM didn't even reply to them. I honestly have no words for how poorly the situation was handled.
We are deeply sorry for this experience and the significant financial impact it had on your business. This is absolutely not the standard we hold ourselves to, and we take full responsibility for both the technical issue and our poor communication response at the time. Since this incident, we have: - Completely rebuilt our order processing system to prevent duplication - Implemented multiple safeguards and testing protocols - Established a dedicated support system with guaranteed response times - Created a compensation process for merchants affected by app errors We understand that our previous lack of response was unacceptable. Under our new management and support structure, this would never happen again. We now respond to all support requests within 24 hours maximum. While we cannot undo what happened, we would very much like the opportunity to make this right. Please contact us directly at [email protected] so we can discuss appropriate compensation and show you how our completely rebuilt system now works. We're committed to earning back your trust and that of the entire merchant community. Sincerely, Tom, TrioM owner
June 27, 2024
Due to the app not marking the orignal Meta order as fulfilled, All the Meta orders were all refunded. Lost alot of money using this app. Not recommended if you use Facebook or Instagram for order merger.
Aug. 17, 2023
We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.
Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team. I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process. I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response. At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance. Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.
Dec. 3, 2021
DO NOT USE! I cannot express enough... this app is a nightmare. I installed Order Merger and got my account set up with their support. I quadruple checked with support that everything was set up correctly before launching. We launched and I thought everything was going smoothly until my accountant just realized that they are DOUBLE COUNTING REVENUE. It's been a nightmare to fix. Their support doesn't fully understand questions and responds with statements that have nothing to do with question. They aren't able to 'fix' the double counting. It also makes your inventory extremely inaccurate because it double counts all the orders! There is no way to set up this app without inconsistent reporting. The app support recommends turning on a feature that makes duplicated orders zero, but then it makes your discounts tab significantly higher which looks awful for accounting purposes and makes your average order value WAY low. Shopify recommended this app, yet has NO IDEA the backend of what takes place. DO NOT USE.
Hey there! Thank you for using Order Merger and your honest review. I'm truly sorry for the inconvenience our app caused your store's analytics. The problem you've encountered can be easily solved by enabling "Set new order value to 0". This will prevent merged orders from adding any double revenues to your store's analytics. It seems this feature was disabled when you merged your orders. I personally tried to reach out to you on both email and WhatsApp (offering you full refund, ways to restore your analytics back to their original value and the best way to setup the app) but never heard back from you. Order Merger is a very helpful app for thousands of businesses and we encourage every one of our customers to reach out to support - we are available 24/7 for any question or assistance. Please let me know if there is anything else I can do for you. Tom | Order Merger CEO
Sept. 6, 2021
First off, there is very poor customer support. I had a basic issue that was not ever resolved because the support team seemed to send me answers that were not related to the questions I was asking. I could not find the answer in the help section. I merged 3 orders for one customer and could not create a shipping label for the package. I kept getting a pop up box stating that I cannot create a shipping label for the order. I thought the idea of this app is to combine the orders to make things easier but it actually just caused a lot of issues and wasted a lot of time. Very confusing for myself as a user and also for the support staff. From reading the reviews, it seems it is not a great app for businesses that need to have accurate reports. For this reason, I will wait until Shopify comes up with a solution for multiple order merging.
July 23, 2021
There is no way to set up this app to avoid inconsistent reporting in some fashion. Shopify has NO SOLUTION for merging orders that is automatic. Your best bet is to simply leave both orders, refund the shipping on one, and tag them so you know to fill in the tracking manually on the other. Or you can use the hacky draft order method recommended by Shopify. Reasons: 1- You cannot edit merged orders. This means you are effectively stuck with quantities or products after merging orders. 2- Your total order count becomes inaccurate with this app. You cannot delete combined orders, meaning it shows as an extra UNFULFILLED order in your reports unless you fill in the tracking manually. Seemingly no way to automate this. If you cancel any orders edited by this app, it is stuck forever; you can't even delete it! 3- If you do not set the merged order value to 0, you have double counted revenue. If you do, it is tracked as a discount, which throws off your numbers if you actually want to track discounts properly. Then, you also are fulfilling a 0 value order when shipping comes around, bringing down your average order value. I thought cancelling merged orders would solve this, but it does not, and in fact leaves you with a *stuck cancelled order that you can never fulfill*. Fulfillment ratio being inaccurate is very bad and can affect your payment processing!
Hi there, Thank you for your honest review. I wish you'd reach out to our support team for help before posting this review. It's true that Shopify doesn't have a perfect solution for merging orders yet, but we're providing the best possible solution based on the current available API's. Order Merger is a very helpful app for many businesses but probably not for yours :\ Please let me know if there is anything else we can do for you, Eric | Order Merger CEO
May 18, 2021
This app causes more of headache than just using a manual workaround. Unfortunate that Shopify doesn't offer an out of the box solution and pushes the work on these janky 3rd party apps.
Hi there, Thank you for your honest review, Eric here, the founder. I apologize for the inconvenience it might cause your business. I think that the app caused some damage since you didn't set it up right so it merged orders the wrong way, either way, I looked it up and didn't see you reached out to the support in any way. would you please get back to me and allow me to help you solve the issue you had? Either way, we want to help if you just let us, Good luck with your store, Eric | Order Merger