OrderProtect

Sept. 11, 2023

Cliff notes: Doesn't work well, no support documents, no documentation explaining what the dashboard controls, more laid-back and unprofessional than I had hoped. Recommendation for merchants: Just add a second shipping option that is more expensive and includes insurance cost. Its free to set up, more intuitive for the customer, and has the same end result without a headache. Recommendation for Order Protect: The lack of explanation/professional documentation about the app was really frustrating. Even if the app had been compatible with my store, this was a huge stumbling block. Consider making a screenshare video of someone walking through and explaining all the settings in the app--this would have been REALLY helpful and would probably be a lot easier and cheaper to put together than actual written documentation. Here's the story: I had high hopes for this app after I heard about it on Liam Brennan's podcast. I reached out to the owner (who was on the podcast) to ask if my particular set up would work with the app. (I use direct links to check-out through a sign-up flow like Liam recommends.) I was told that it would work with some custom coding; a few days later, the custom coding was done but nothing worked. I was told that it was because I was using a legacy version of a subscription software and to reach back out when I had a chance to migrate to any subscription app that used Shopify Checkout. A few months later, I had migrated to a new subscription app and reached out to Order Protect to get everything installed and working. They installed it over the weekend and told me I was good to go. I said thanks and then asked if there was any documentation that would walk me through finishing set up and what each window/option in the App dashboard would do. I was told there was no documentation and that there was no need for me to do anything except toggle the app on. So, I went to the app dashboard and toggled the giant "ON" switch at the top of the page to turn it on. Four days later, I notice that the app is not working, so I reached out again and was told that the on switch I toggled was not the correct one and then was given directions to find the second, obscure switch to toggle on. (Weird--and some user documentation may have helped prevent this issue.) I toggled it on on a Friday (and they had told me that they integrated this with my store and everything was working correctly at the beginning of that week) and then found out on Monday that this app had broken my entire website. Something about having the Order Protect app turned on made every image link on my site malfunction. Since my site is set up with an onboarding flow to get new members, this broke basically my entire onboarding flow, as members click an image in 5 separate steps to help build their box and select a membership option. No one that made it to my site over the weekend from any of my paid ads were able to even start my sign-up process. When I found out the issue, I turned the app off and then reached out to Order Protect to see what was going on. They had told me a few times that things would work for my set-up. Three days after reaching out, I was told that the app will not work with a sign-up flow set-up because the customer needs to view the Shopify cart in order for this app to work. I do wish they would have told me this from the beginning and I would not have been in such a hurry to migrate subscription apps (that is quite a pain!). And also would not have wasted the time of Order Protect because I would have known the software would not work. Also, I did take a look at what it looked like in the Shopify cart before uninstalling, and it was really hard to miss. I am not sure that I like that from the customer experience side of things--but maybe that all was something that could have been changed through the app dashboard if there was some documentation that showed you how to use that. Actually, even a screenshare video of someone walking through and explaining all the settings in the app would have been REALLY helpful and would probably be a lot easier and cheaper to put together than actual written documentation. In Order Protect's defense, they did refund me for the one month charge when I requested it. (The free trial had expired the exact day that they notified me that the app would actually not work.)

April 24, 2023

Very good app, I would highly recommend it to all businesses! Businesses end up covering the costs for delivery companies losing shipments all the time and this helps cover the cost for those shipments. You'll be surprised at how many customers add this onto their order!

April 20, 2023

Such a great app, super easy & fast in install/ get up and running! Also one of the best companies to work with! Their team helped us get everything up and running in such a timely manner & ensured we were taken care of every step of the way! We are only a few weeks into Order Protect but already see a boost in our AOV. Highly recommend Order Protect for all e commerce businesses! Best part, is when our customer has a claim- we can handle everything in house instead of passing them off to someone else! Makes us and our customers very happy!

April 20, 2023

Easy install. Flexible options. We were up and running very quick and finally have a directly controllable way offer shipment protection without a third party scraping the income. Also, customers love the option. Win. Win.

March 30, 2023

Works great! Integrates with my third party slide cart, and works seamlessly. Huge help to offset porch pirates and lost packages.

Feb. 16, 2023

This is an incredible app. Order Protect is an extremely easy way to boost your AOV and revenue while offering a great value add to your customers. It is insanely easy to set up and their customer service team has always responded in less than an hour. Companies like Route will profit tens of thousands of dollars from your store and offer you next to nothing in return. Order Protect will let you keep 100% of the profits minus an extremely reasonable monthly fee. Love this app and everything they stand for!

Aug. 2, 2022

Brilliant! Genius! Why did I not think of this? Tired of dealing with customer complaints regarding shipping issues that are 100% out of your control? Rest assured, there is finally a solution! If you own an e-commerce store, you need to download this app ASAP!

July 20, 2022

This app is great and quickly paid for itself! It's an easy upsell that helps take the sting out of lost or missing packages. It also gives the customer confidence that they are protected if any issues arise. It's really a no-brainer!

June 30, 2022

Super easy to use and manager Install was easy, even used their expert install, which was even more of a breeze! Customers started to purchase this service right away, definitely easy money and looking forward to using this app!

June 30, 2022

THIS APP IS AMAZE-BALLS!!!!!! It’s so easy to use and you start making money right away. And the customer service is outrageously good! They walk you through the entire set up and are there for you every step of your journey going forward. 100% worth every penny! Highly recommend!!!!

June 30, 2022

This app is a MUST-HAVE! It's fantastic! I used to have Route and this one is so much better. Not only do you bypass all the hassle of customers (or yourself) having to contact the company and waiting forever before they get back to them, but you get to handle the return swiftly yourself. This makes your customer service so much better. As far as adding this to my shop, It was an easy application and their customer service helped me when I needed it right away. It integrated seamlessly and looks great on my site. Plus they have different options as well to choose from to match your site. The best part is that you get to keep the funds from the protection to help offset any losses from packages that are stolen or lost and you don't have to wait for USPS or Route to refund you. I definitely recommend this for any business that wants to make their tracking protection plan so much better for customers and for their business. DON'T WASTE ANY MORE MONEY on other apps. This is it! Protect your business and your customers packages during shipping! 5 stars for sure!!