Hulk Order Status Tracker
Hulk Order Status Tracker App
Rating
4.6
feedback
115
chart
#218
All reviews
Rating Breakdown
Review RSS Feed
Feb. 16, 2023
Loving this App! The support is fast and excellent. The tracking page is modern and effective and sits seamlessly within my website providing reassurance for my customers.
We are thrilled to hear that you are loving our app and we appreciate your five-star review! Providing fast and excellent support to our users is one of our top priorities, so we're glad to know that we're meeting your expectations.
Jan. 14, 2023
So far so good. It's only a few days since I have downloaded the app. Support has been really good - Shruti connected with me to see if I needed any help with the installation and followed up whenever required. It won't be up and running in a day, if that is what you are looking for. It takes some time to get everything sorted, but as long as the customer care team is on standby, it's all good. UPDATE ----------------- After using it for a while, all I can say is that this app is an absolute waste of time. It doesn't track anything. I had to contact Shruti and team every time we had a shipment. Such a pain. The team apparently had no clue what was wrong and how to fix it. My advice - please don't waste your time with this app. Try out something better. We have hyped up support so much that we try to disregard the shortcomings just because the customer care was responsive. This app is just not worth it if it can’t do the basic thing it is meant to do.
Hi Kakoli, It is disheartening to hear that the app did not track properly and that you had to contact the support team frequently. I understand the importance of having a functional app and the frustration when it does not perform as expected. The minor delay in updating shipment status has been resolved, and the tracking page now operates smoothly. If you have any questions, please let me know. Thank you, Shruti
Nov. 8, 2022
The support team is highly responsive. They work quickly and they helped me to understand the app better
We're glad your experience with our team went smoothly! If you need us again, you know where to find us.
Nov. 8, 2022
Support is quite good, just a bit confused about shipping carriers, hopefully the tracking numbers will work when customers order the product!
Hi there, Thank you for noticing our amazing support team members, as they truly try to meet our merchants's expectations each time. The tracking numbers will work for sure once your merchant makes a purchase. Your merchant will be able to track their product until it reaches their very address. Cheers! :)
Nov. 4, 2022
I'm using this App for quite a long time, and I must admit that this App is not only wonderful for the great use you can get ,but for the easy way at the moment of setting it and running it. Client will be for sure, more than happy of getting this tool, easy to handle for client and less work at support dept. for merchants. I am now using almost all apps from Hulk team!
Hi, Thank you so much for recognizing our app as a useful addition to your Shopify store. We are truly grateful for your feedback! Thank you for choosing HulkApps as a provider of the valuable extensions to your Shopify store. We see you and we truly appreciate you! Kindest regards from the team :)
Sept. 12, 2022
Awesome! I contacted their support team and they helped me in a very good way! They explained everything to me! :)
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience.
Dec. 21, 2022
We were having issues with this app for some time but Shruti and his team were excellent in finding and fixing the issues. It took some technical work on their end but I didn't have to lift a finger and the app is working great. Excellent team and excellent app. Highly recommended for any Shopify store.
Hi there! We are sorry for the trouble you had with our app. Our manager has contacted you in hopes of amending the issue. Thank you.
July 9, 2022
The customer service was able to help me with launching the app. I can't wait to provide my customers with its feature. Thanks a bunch!
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
Feb. 13, 2022
I needed a change made to the app and am very pleased with the support that I have received. The app works properly and support is great. Highly recommended. Thank you!
Thanks for the kind words. We are happy you are enjoying our app and we're looking forward to supporting you on this eCommerce journey.
Jan. 8, 2021
Mr. AMIT PANCHAL and the support team is very prompt response and handling my situation very professional and understanding.
Hey there, thanks so much for the review; we're so happy to hear you're happy with our customer support! We definitely pride ourselves in offering top-notch customer support, so if you have any questions, please don't hesitate to get in touch with us!
Sept. 22, 2020
I have been using this app for quite some time. There had been issues while using it as we got to know from our customers. But recent updates seesm to have corrected the issues. The app is good to use. Recommended.
Hi there. I just wanted to apologize that our installer didn't work correctly. We really appreciate the recommendation, and we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please don't hesitate to reach out to us in case you have any issues with our app!
May 26, 2020
I have hundreds of customers complaining and telling me what a useless tracking system i have...This app cost my $24.99 a month and is useless.I will be removing this from my store unless i can get some support..VERY DISAPPOINTED.....
Hi, Product Manager of HulkApps here. There was an ongoing outage of third-party courier services at that time across all partners and our API calls were going in vain. Since this instance, we have changed our carrier partners. Next time, feel free to reach out immediately, we have 24/7 support available. Kindest Regards, Shruti
May 19, 2020
App not tracking orders. Worst App and Cumbersome to use. I will not recommend it to anyone. The recent update has made the app even more pathetic. It's not even tracking orders on my website and I have faced a lot of customers complaints. Customer Support is also pathetic
Sorry for the bad experience. This should not have panned out this way, but I would like to make amends in this instance. Looking forward to helping you soon.
May 14, 2020
I think this is a great App. It integrated with my theme, it is easy to setup, and they helped me customize it quickly. It used to be totally free, but now I do not like that the free version is very limited, and I consider the paid plans to be too expensive. So in the future not sure if I will keep it.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
May 9, 2020
I tried to use this app for customers to track the status of orders placed sadly it does not work as intended! Couriers we use Auspost, Fastway Couriers, Hunter Express, Allied Express, Toll Group. PRO'S - Some Australian couriers are working (Auspost) CON'S - Hunter express does not work
UPDATE: As promised, our Order Status Tracker app supports Hunter Express, and all the other mentioned couriers for a couple of years now, and we no longer receive any requests with 1100+ couriers supported in the app. Please find the entire list here: https://roadmap.hulkapps.com/order-status-tracker-app-roadmap/kb/key-features/carriers-supported-by-hulkapps Thank you! ----------------------------------------------------------------------- Hi there! Thank you for taking the time to leave us your feedback. We will surely add this to our app improvement list. If you experience any new issues please feel free to contact us.
May 3, 2020
it fit perfectly and bland properly in my store! easy to install and set up.. just dont forget to copy the shipping link and show it in your store page ;) Good job!
We are so grateful for your kind words. We set a high standard for ourselves, and we’re so glad to hear this was met in your interaction with our business! If you wish to, you can also visit our website to see the range of services we have to offer our merchants! Thank you once again!
April 27, 2020
The order status tracker is so easy for customers to use. I have had some questions fore the developer and they have responded to each request quickly. And they are adding a feature already that I requested. Can't beat this for the $$.
Hey there, thanks so much for the review; we're so happy to hear you're loving our Order Status Tracker app! We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
April 12, 2020
Super easy to use and has cut down on our customer service emails requesting where orders are. Thank you!
Hey there, thanks so much for the review; we're so happy to hear you find Order Status Tracker App easy to use! We love the fact that customers can track their orders online, and are glad your Customer Support emails have reduced :-) You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-)
April 8, 2020
The support here is fantastic. They responded fast and resolved my issue relatively quickly. Helpful app :)
We are so grateful for your kind words. We are thrilled that you loved your experience; our experts are always standing by to help; Please reach out if you need any other assistance!
April 7, 2020
Our customers love the Real-Time Order Tracking. Easy to install and customize the look of it, highly recommend!
We're delighted to hear that you and your customers love our Real-Time Order Tracking feature on the Hulk Order Status Tracker! Thank you for highlighting how easy it is to install and customize - we strive to make our app as user-friendly as possible. We truly appreciate your positive feedback and your recommendation. Your support helps us keep improving! Best, The HulkApps Team