O: Auto Tag & Flow Automation
Order Tagger - Customer tag for Shopify stores
Rating
4.5
feedback
88
chart
#910
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
16%
-
Less than a month
33%
-
Less than a year
35%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of use, helpful support team, and valuable features such as auto-tagging orders and customers. Many users found the app to be a game-changer in terms of order management and tracking. The support team, particularly individuals like Joyce, Tracy, and Anna, received high praise for their quick and effective assistance in setting up workflows and resolving issues. Users appreciated the app's user-friendly interface, seamless integration, and the ability to retroactively apply tags to previous orders.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 16, 2024
App used to be fantastic, they recently changed their pricing model and didn't inform us so the app stopped working until we upgraded. Pretty dissapointing.
Hi there, Thank you for your feedback. We’re sorry to hear about your frustration with the recent changes to our app. Since 2022, our app has been free, and we truly appreciate your long-term support and loyalty. To continue providing and enhancing the app, we introduced a new pricing model and informed all our users via email on November 5, 2024. If you didn’t receive this notification, please check your spam or junk folder. If you still can’t find the email, feel free to reach out to our support team at [email protected]. We strive to ensure all information is clear and communicated transparently to our users. We understand that changes like this can be challenging and hope you understand our situation. We’re here to help with any questions or concerns you may have and assist you with the upgrade process if you choose to continue using our app. Thank you for your understanding and continued support. Best regards, Kaylee from Auto Tag team
Sept. 24, 2024
Won't load Was really hoping this was going to be what we needed!
Hi, We're truly sorry to hear that the app didn’t load properly, and we completely understand how disappointing this must have been, especially when you were hoping it would be the perfect solution for your needs. We strive to provide a seamless experience, and it’s unfortunate that the app didn’t work as expected for you. Although we would like to better understand the root cause of this issue, we noticed that you haven’t reached out to our support team for assistance. Our team is here to help resolve any issues that arise, and we’d love the chance to troubleshoot this with you. It’s possible that the problem could be quickly fixed, and we’d hate for you to miss out on the app’s potential without having the opportunity to support you through it. We kindly encourage you to reinstall the app and allow us to assist you in identifying and resolving the issue. Our support team has already sent you an email offering further help, and you can either reply to that email or contact us directly via our live chat, which is available 24/7, or email us at [email protected]. We’re committed to providing the best possible experience, and we hope you’ll give us the opportunity to make things right.
Aug. 11, 2024
Easy to use app and great support. Tags all the workflows we need
🌟 Thank you for your great feedback! We're glad to hear that you find the Auto Tag & Flow Automation app easy to use and that it tags all the workflows you need. 😊 It’s also wonderful to know that you’re happy with the support. If you need any more help, we're here for you!
July 20, 2024
I would like to give more stars but I find the App although with lots of potential is hard to set up for someone without knowledge. Support did send me a link about how to set up the flows, but that was even more confusing - just images of you can set this flow up, and with 3 options A or B or C to get there, but no indication of how or what to choose. I don´t know if the App is great or not as I just feel for me I want an easier set up process.
Thank you for sharing your feedback with us. We appreciate your perspective and apologize for any frustration you experienced while setting up our app. Your comments are valuable to us as we strive to improve our user experience. We understand that navigating through the setup process can be challenging, especially for those new to our platform. We are actively working on enhancing our setup guides to provide clearer instructions and more detailed explanations. Your feedback about the confusion with the flow setup guide is particularly helpful, and we will take this into account to make improvements. If you have specific questions or need further assistance with setting up the app, please don't hesitate to reach out to our support team again via our 24/7 live chat support or our email at [email protected]. We are here to help and ensure you have a smoother experience going forward. Thank you once again for your feedback and for giving our app a try. We hope to have the opportunity to provide you with a more seamless experience in the future.
July 8, 2024
I just discovered this wonderful app after Joyce from the Omega Pixel team recommended it to me. She was also really very kind in helping me get the setup right. I think it's so helpful because it allows you to get an overview of all the orders quickly, without going into each one, clicking, searching, and taking a long time. I will have a chance to study it well with a little more time, but now it looks awesome.
Thank you for sharing your experience with the Auto Tag & Flow Automation app! 🌟 We're delighted to hear that you found the app through Joyce's recommendation and that she was very kind in helping you set it up correctly. It's great to know that the app allows you to get an overview of all your orders quickly and efficiently. If you have any further questions or need additional assistance as you explore the app more, please feel free to reach out. We're here to help! 😊📦
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