Ohhh Canada review for OrderCup

Oct. 25, 2012

I'm happy for my fellow biz owners that this app works for them. My staff and I had a HORRIBLE experience with this app. We couldn't get any of our shipping labels to print, and we tried various browsers, various computers. Tech support was absolutely awful - no one returned our calls, and then in the chat window (which is a great feature...if it's staffed properly), my warehouse manager waited OVER 45 MINUTES for a response. And despite having to contact support many times, they were never able to offer a resolution. I've uninstalled this app. FYI, we're a Canadian company and we were trying to link with Canada Post which is why we wanted this app in the first place - we have a commercial account, so it would have been ideal (the Canada Post shopify app currently does not support commercial accounts - only VentureOne and we're too big for that.) Use at your own risk.