Ordergroove Subscriptions

Feb. 28, 2024

Ordergroove has helped us grow our customer LTV and improve retention. We've appreciated their ready support and innovation within the space. Their team partners with us on our needs and always thinks of us for new programs that might be a fit.

Nov. 17, 2023

We migrated to Ordergroove 2 years ago. As our business grew, the demand for robust and scalable subscription management platform increased, and Ordergroove platform allowed us to resolve our technology challenges of that time, create personalized subscription experiences along with ensuring that their robust platform can handle different pricing offers and product plans, higher levels of traffic, transactions, and data. With Ordergroove’s open API we were able to create tailored customer experiences for new vs active subscribers with enhanced upsell strategies. Ordergroove has been a great partner that offers a great CSM support, advanced reporting, open APIs, integration with our Loyalty program, and a high level of flexibility and customization.

Nov. 14, 2023

We have been with Ordergroove since 2018, and recently migrated to Shopify mid-2023. They made the transition not only seamless, but also fully supported us throughout the change and was always readily available if needed. Ordergroove not only has the best analytics, but continues to have innovative ideas and tech to minimize cancellations while helping grow LTV.

July 17, 2023

Subscriptions have been a game-changer for us in bringing in repeat customer revenue. Everyone on the Ordergroove team has been so helpful and knowledgeable. We're really happy with Ordergroove and we're excited for our subscription program to keep growing.

July 17, 2023

We switched to Ordergroove from ReCharge almost 2 years ago. At that time Ordergroove was further along at integrating into the Shopify subscriptions API and it made sense to migrate in order to continue to scale. There were more features "out of the box" with ReCharge, but because of the close coupling with the subscriptions API there was more opportunity for deeper customization with Ordergroove. We were able to customize the front end experience for starting subscriptions and the SMI provided by Ordergroove is also fully customizable with liquid, JS, and CSS, so we were able to create a branded, accessible experience for our Customers. The support has been great, with regular check-ins and hands on account management to help us get the most out of the platform.

June 14, 2023

Subscriptions are a relatively new program for Kodiak. We originally signed on with a competitor and had many challenges getting the program launched and configured properly. Making the switch to Ordergroove was a great decision for Kodiak. Their support throughout the set up and post launch have been so helpful. They continue to help us optimize our program. The team is always there to offer valuable recommendations and new tools to further enhance our subscription program.

June 5, 2023

Ordergroove is an incredible subscription platform that has had a remarkable positive impact on our business. Not only does it offer revenue-boosting features and progressive discount capabilities, but their merchant success management and technical support is exceptional. The platform is user-friendly and the support team is knowledgeable and always ready to assist. Highly recommend.

June 2, 2023

Subscriptions were something that we knew we needed to add to our tool bag, but finding and choosing the right partner was a task in and of itself. I am pleased to say that Ordergroove worked out to be the perfect fit for us. The set-up processes was a bear, however this was because of all of our existing Shopify apps and technology, which Ordergroove did an amazing job integrating and owning the entire process. Once launched, we have seen nothing but instant success. Thanks, Ordergroove Team!

April 19, 2023

Been pretty happy with Ordergroove since launch, overall the solution has fit our needs and growing subscription business. I'm going to say that one area of improvement would be the level of integrations they have with other SAAS solutions as Recharge has a ton more right now. They have come out recently with pretty robust solutions with Klaviyo which I am excited to test with the team

March 29, 2023

We have found OG to live up to its promises to reduce time and simplify processes surrounding the inherent complexities of any subscription program business - without hesitation would encourage consideration of their services to see if there is a mutual fit. They specifically take time to ask the hard questions about how any business is managed so they recommend solutions that fit the business.

March 29, 2023

The level of support we've received from the team at Ordergroove has been top-notch. Pre-launch, our implementation manager, Mike, was extremely supportive in trouble-shooting all tech issues and since launch, our customer success manager, Valerie, and the OG customer service team have been super responsive and helpful.

March 26, 2023

The ordergroove team is absolutely fantastic and works tirelessly to help us grow our subscription program! Since launching Ordergroove, we've seen a significant increase in customer retention and loyalty, as well as a boost in overall revenue. One of the capabilities that has been the most impressive is the platform's ability to seamlessly integrate with Shopify. This has made managing our subscription program much easier and more efficient, allowing us to focus on providing exceptional coffee and service to our customers. What's more, the level of support we've received from the Ordergroove team has been exceptional. From onboarding to ongoing assistance (even developing new features!), they have been with us every step of the way to ensure that our subscription program runs smoothly and effectively. Overall, we are extremely satisfied with our experience with Ordergroove and would highly recommend it to any business looking to grow their subscription program. It's an excellent solution that truly delivers on its promises. We anticipate that It will be a key part of our growth strategy for many years to come!

March 3, 2023

We have found Ordergroove to be a game-changer in every aspect of our business. Due to the nature of our subscription model, Ordergroove required some additional effort on the development side, but they welcomed us with open arms and accommodated us every step of the way! We were involved in the alpha and beta phases of the newly introduced prepaid subscription feature, which accounts for about 33% of our revenue. Month after month, they have released dozens of new features and improvements, which have helped us grow our user base tremendously. We are very pleased with our decision to migrate to Ordergroove and look forward to continuing to build our relationship with them in the future!

Feb. 22, 2023

The Ordergroove team has been one of the best technology teams I have ever worked with. They were able to helped us meet our (very aggressive) deadlines to implement subscription services within Shopify and the responsiveness to questions and support issues was stellar.

Feb. 20, 2023

We have been very pleased with our experience with Ordergroove this past year. The tech support team and account managers have all been easy to work with, extremely helpful, and insightful. Our account rep provides detailed analytics with us each month and we work together to strategize the best experience for our customers. I feel like they take us seriously and remember details about our business making this a genuine partnership. We've had a lot of success implementing their suggestions, so I highly recommend Ordergroove over any other subscription app if you're serious about scaling.

Feb. 2, 2023

Partnering with Ordergroove took our subscription experience to the next level. We were previously working with a different subscription provider but running into layers of issues, especially as our business grew quickly and we needed a partner who could help us scale. Ordergroove helped us enable a better subscriber experience that resulted in a much higher customer lifetime value. We also saw a drastic reduction in the number of support calls we get from subscribers after migrating to Ordergroove. We think of the Ordergroove team as an extension of our team. They are as invested in our success as we are and they are excellent partners. Together we have worked really hard on growing our subscription program and we are definitely reaping the benefits. The team has extensive experience in the space and offers exceptional support. I’d recommend the platform to those looking for a subscription partner!

Sept. 29, 2022

I have no shortage of amazing things to say about Ordergroove (OG). The technology and team have impressed me from the beginning of the sales process through our co-team kick-off to program launch and growth. Ordergroove ended up being an easy choice amongst the competition. We decided on OG for the following reasons: 1. Experience: OG pioneered the integrated shopify subscription checkout. Their deep shopify expertise, experience with the platform, and shopify relationships proved invaluable. 2. Product & Support: Their subscription migration tools coupled with their stellar engineering and customer success team gave us the confidence that we'd be supported in transitioning from our current subscription platform and in continually evolving our program thereafter. 3. References: Past and current Ordergroove clients incessantly praised the dedication and expertise of the OG team. I've never had such consistently positive reference calls for any service provider. 4. Pricing: competitive for a superior product in the market. The experience actually working through our implementation with this team has been, quite frankly, inspiring. Their dedication to our success was something that we were promised and something that was delivered without compromise. If you're searching for a subscription partner, I urge you to do yourself the favor of giving OG a good look. I'm certain you'll conclude the same thing our team did: OG is the best in the business!

Jan. 12, 2022

Equator Coffees utilizes Ordergroove to manages our subscription business and couldn't be happier with the platform. The integration with Shopify is seamless and more than anything the team and support we receive from Ordergroove has allowed us to incrementally improve our customers experience and grow our subscription business.

Nov. 16, 2021

Ordergroove Subscriptions has a very good integration with Shopify, it is easy to use has a lot of features and are constantly releasing improvements to the app. Additionally, they have a great and responsive support team that work with us to help us solve problems and achieve our business goals.

Nov. 11, 2021

Ordergroove has been a fantastic solution for us from day 1 and has really been an essential piece to our business. Their team has been incredibly accessible and helpful in allowing us to create a custom experience on our store. Ordergroove's out of the box functionalities have also been instrumental in growing our subscriber base and retaining existing customers. 5 stars for an awesome team and app.