FlamingoFabrics review for OrderLogic ‑ Min & Max Limits

1 / 5

Dec. 18, 2019

App not working at all, customer service rubbish - not had a response to my messages for a week! Don't waist your time

Using app

4 days

Total reviews

5

Average rating

4.2

Developer Reply

Sorry to hear you didn't receive our response. You reached out 4 days ago on Saturday morning and we responded the same day on Saturday evening. We don't know why it didn't reach you. We mentioned in our response that we detected an incompatibility with an app you're using called Advanced Pre-Order. We also mentioned that we don't yet work with Dynamic Checkout buttons which your theme uses, and provided instructions for how you can disable those. But we are working to add support for Dynamic Checkout. Update: We investigated our outgoing support emails in Zendesk. Although everything appears to be set up correctly there, we are also seeing some issues with emails failing to be delivered. We're working with Zendesk on this. Very sorry. We did respond to you fairly timely and we didn't know until your review that the message may not have been delivered. Update 2: The issue we saw in Zendesk has to do with email we initiate from there, not user initiated emails we reply to. So we're still at a loss for why this message failed to reach you. Can you look in your spam folder and let us know if you find it there? The email is properly authenticated so it shouldn't be going to spam, but it might.

OrderLogic ‑ Min & Max Limits for Shopify
OrderLogic ‑ Min & Max Limits
3.7 star
113 reviews

Enforce min & max cart limits to help you manage...

Developer
Shopify App Store