Ordertracker ‑ Track & Upsell
The Order Tracker app has received mostly positive reviews from users who find it useful, easy to set up, and beneficial for tracking orders. Users appreciate the simplicity and effectiveness of the app, mentioning that it integrates well with existing store themes and color schemes. The app is praised for its customer service, with users highlighting quick and helpful support from the team. However, there are some negative reviews mentioning issues with historical order updates, lack of response from support, and confusion with carriers. Some users also expressed a desire for more customization options and improvements in tracking accuracy.
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This is a very useful app; I use it every day for my trades.
Thanks for the review!
Great app!
Thank you.
Thank you very much for using Ordertracker.
Good app! Highly recommend only if there was a way to edit more on tracking page on store template. 9/10
Thanks for the review! Tell us which parts you'd want control over and we'll factor it in.
We had a very disappointing experience with Order Tracker. We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value. However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team. We attempted to contact support via both the in-app chat and email but have still not received no response. We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Hi, and thank you for the honest feedback, I'm truly sorry for the disruption this caused you and your team. This was our fault. A sync issue updated tracking on historical orders and triggered notifications on old, completed orders. It was system-generated and unintended, unrelated to your trial limit. We've since fixed the root cause: customer notifications are now strictly limited to recent orders across the whole app, so this can't happen again. I also apologize for the slow support reply.
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