Rating

4.5

feedback

58

Reviews

chart

#1,333

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    12%
  • Less than a month
    22%
  • Less than a year
    59%
  • More than a year
    2%

Reviews Summary

The reviews for the OrderTracker Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy navigation, fair pricing, helpful customer support, and quick responses from the team, especially Chloe. Users appreciate the app's features like personalized tracking, professional tracking pages, and integration with order confirmation emails. However, negative feedback revolves around issues with the LiveChat support not responding, problems with tracking numbers, lack of response from support, and occasional billing discrepancies. Some users also mentioned the need for improvements such as adding more features like customizable emails and color options.

Highlights

Positive aspects include easy navigation, fair pricing, helpful customer support, and quick responses from the team, especially Chloe.
Users appreciate the app's features like personalized tracking, professional tracking pages, and integration with order confirmation emails.
Negative feedback revolves around issues with the LiveChat support not responding, problems with tracking numbers, lack of response from support, and occasional billing discrepancies.
Some users also mentioned the need for improvements such as adding more features like customizable emails and color options.

Rating Breakdown

  • 5
    83% (48 ratings)
  • 4
    9% (5 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    5% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 24, 2024

1 étoiles en raison du LiveChat support qui ne répond pas. Même le support normal ne répond pas. Dommage l'application pourrait être très bien mais il y a des problèmes. - Les suivis de Mondial Relay ne sont pas reconnus. par exemple: tracking: 96810866 https://www.mondialrelay.fr/suivi-de-colis?codeMarque=CC&numeroExpedition=96810866 - quand on a plusieurs tracking dans une commande, la page de statut de la commande est en Anglais (au lieu du Français). Et quand on clique le bouton "Suivre ma commande" pour afficher la page de tracking, la page ne donne que le dernier tracking. Après 4 jours d'attente d'un retour du support, AUCUN RETOUR. Je désinstalle l'application car vraiment pas au point. After 4 days of waiting for a response from support, NO RETURNS. I uninstall the application because it really doesn't work.

Using app

--

Total reviews

3

Average rating

3.3

5 / 5 Share

March 29, 2024

Very nice & easy to navigate order tracking app. The pricing is fair for both sides & everything so far seems to be working just fine. Thanks Ordertracker.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 22, 2024

Very helpful and quick response!

Using app

3 months

Total reviews

6

Average rating

4.5

5 / 5 Share

March 20, 2024

Excellent service, including Chloe, she is a great person, she helped me and answered all my doubts

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

March 14, 2024

I was very well attended to by Chloe and solved my problem!

Using app

18 days

Total reviews

1

Average rating

5.0

All reviews

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