![Ordertracker ‑ Track & Upsell for Shopify](https://cdn.shopify.com/app-store/listing_images/dd9a850036c23724e942c3ae31bd48d2/icon/CNi5r5SMhvoCEAE=.jpeg)
Ordertracker ‑ Track & Upsell
Order Tracking for Shopify
Rating
4.5
feedback
58
chart
#1,246
Reviews Over Time
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Time spent using app
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Reviews Summary
The reviews for the OrderTracker Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of navigation, fair pricing, helpful customer support (especially Chloe), quick responses, and the app's ability to provide detailed tracking information. On the other hand, negative feedback revolves around issues with the LiveChat support not responding, problems with tracking numbers not functioning correctly, delays in support responses, and difficulties in contacting the support team. Some users also mentioned issues with credits being used up incorrectly and the need for more customization options.
Highlights
Rating Breakdown
All reviews
April 24, 2024
1 étoiles en raison du LiveChat support qui ne répond pas. Même le support normal ne répond pas. Dommage l'application pourrait être très bien mais il y a des problèmes. - Les suivis de Mondial Relay ne sont pas reconnus. par exemple: tracking: 96810866 https://www.mondialrelay.fr/suivi-de-colis?codeMarque=CC&numeroExpedition=96810866 - quand on a plusieurs tracking dans une commande, la page de statut de la commande est en Anglais (au lieu du Français). Et quand on clique le bouton "Suivre ma commande" pour afficher la page de tracking, la page ne donne que le dernier tracking. Après 4 jours d'attente d'un retour du support, AUCUN RETOUR. Je désinstalle l'application car vraiment pas au point. After 4 days of waiting for a response from support, NO RETURNS. I uninstall the application because it really doesn't work.
March 29, 2024
Very nice & easy to navigate order tracking app. The pricing is fair for both sides & everything so far seems to be working just fine. Thanks Ordertracker.
March 20, 2024
Excellent service, including Chloe, she is a great person, she helped me and answered all my doubts
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