Ordertracker ‑ Track & Upsell
All reviews
Aplicativo muito bom, fácil e intuitivo. Recomendo!
Valeu pela recomendação!
OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy. The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure. I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.
This is a great one to read, thank you.
Great app, integrates into order confirmation mail and let's you create a very professional tracking page
Thanks for the review! If you'd ever like more control over how it looks, tell us what you're missing.
This is the best order tracker Shopify app out there. It shows all steps and give customers a better understandign where is their package. I would recommend this to anyone.
Super service client en Français aussi ça fait plaisir :) Merci Chloé ;)
Merci beaucoup.
So far so good, excellent customer support. Setting up was extremely simple, and integration with Shopify has been easy. Tracking pages looking very professional - love it. Highly recommend.
AMAZING APP AND IF YOU NEED HELP THE CUSTOMER SERVICE IS AMAZING CHLOE WAS ABSOLUTELY AWESOME, EXTREMELY PATIENT AND HELPED ME TO ENSURE I WAS SETTING IT UP CORRECTLY!!
Thank you! Chloe is going to love reading this one. We're here whenever you need us.
The initial support provided was excellent. However, there was a delay of 4 days in receiving the tracking information for a specific order. I reached out to the support agent and requested a manual refresh of the information, which successfully resolved the issue. I hope that the tracking information update problem will be resolved permanently in the near future.
Thanks for the feedback, and sorry for the delay. That issue has been fixed, so you shouldn't need a manual refresh again. If anything does come up, just message us.
Une très belle application de Tracking avec de la data exploitable et très pertinente. La prise en main et l'integration sont tres simplifié avec une page de tracking visible pour le client avec une vue admin et une vue client. Vous pouvez checker les nombres de jours en transit, voir rapidement ce qui ne va pas pour que le SAV soit proactif, checker le nombre de jour moyen pour une livraison, le type de transporteur etc. Une equipe à l'ecoute, tout ce qu'il faut pour ne plus se prendre la tete et optimiser son service ! Un grand merci
Merci pour ce retour détaillé !
great tracking app, the system provides to customer the estimated delivery date based on similar deliveries to the same region. In most packages, the delivery date provided is accurate. Customer service is good and fast, they are very helpful if you need help.
Thanks for the review! Glad the delivery dates are landing accurately for you. If you ever see one that's way off, tell us and we'll look into it.
That is a really good tracking app, it helped us a lot because he is sync with a lot of logistics companys that others tracking app are not. Also they have a good theme. I really recommend them
Hi, thank you for your review. This is the very first review we've received for our app and we're glad you like it!
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