OTP+ Phone, SMS & Social Login
OTP+ has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Customers have praised the app for its seamless login experience, with many noting the convenience of not needing a password and the quick login process. The app has helped reduce cart abandonment rates by streamlining the login step, making it the fastest part of the checkout process. Additionally, merchants have highlighted the app's effectiveness in combating address fraud, improving delivery success rates, and detecting bot accounts and fake registrations. The real-time notifications for login attempts have provided teams with enhanced visibility and security for customer accounts. Installation is described as quick and easy, with excellent support available for any assistance needed.
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We surveyed customers three months after switching to OTP+ and the feedback on the login experience was consistently positive. 'No password needed,' 'it's so quick.' When login becomes unremarkable it means it's working.
We measured login completion rate before and after OTP+. Before: significant customers who hit the login page abandoned rather than go through password reset. After: almost no drop-off at login.
We serve customers across several languages and I needed the OTP widget to work correctly in our non-English locale. Support helped me configure the language settings within one support session.
Our COD orders were suffering from address fraud. Phone verification at checkout confirmed we're reaching a real number before the order is confirmed. Our delivery success rate improved noticeably.
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