OTP+ B2B SMS & Social Login
The reviews for the OTP+ app on Shopify are overwhelmingly positive, with users praising the app's functionality and the excellent support provided by the team. Customers appreciate features like customized SMS text, carrier validation filter, conditional verification based on cart value, and seamless integration with different themes. The support team is highlighted for their quick responses, helpful solutions, and proactive approach to resolving issues. Users have reported significant improvements in reducing fake accounts, enhancing security, and streamlining the login process. Overall, OTP+ is highly recommended for its effectiveness and user-friendly setup, with many users expressing satisfaction with the app and support service.
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OTP codes were expiring before the SMS arrived for customers on slower networks. Support extended the expiry window from 60 seconds to 180 seconds on our account. No more expired-code complaints from customers in rural areas with weaker cellular coverage. Simple fix, real impact.
Really handy app for Shopify. The OTP login is easy to set up and makes the login process much quicker for customers. I also like the Google and Apple login options. Everything worked smoothly for me and I had no issues setting it up.
Wanted to skip verification for our Gold tier loyalty members. Support configured a customer tag exemption — anyone tagged 'gold-tier' bypasses OTP automatically. My best customers get a frictionless experience while new customers still get verified. Exactly the segmentation I was hoping for.
We wanted phone verification on returns, not just login — to make sure the person requesting the return actually placed the order. Support confirmed the API supports custom trigger points and helped us hook the verification into our return form. Now the phone number on the return request has to match the order. Fraudulent return requests dropped noticeably.
New theme caused the OTP widget to overlap with our header navigation specifically on tablets. Support tested on multiple tablet resolution and found the breakpoint where the collision happens. They sent me a targeted media query fix for that specific screen range. Works perfectly on every device size now.
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