OTP+ B2B SMS & Social Login

OTP codes were expiring before the SMS arrived for customers on slower networks. Support extended the expiry window from 60 seconds to 180 seconds on our account. No more expired-code complaints from customers in rural areas with weaker cellular coverage. Simple fix, real impact.

Really handy app for Shopify. The OTP login is easy to set up and makes the login process much quicker for customers. I also like the Google and Apple login options. Everything worked smoothly for me and I had no issues setting it up.

Wanted to skip verification for our Gold tier loyalty members. Support configured a customer tag exemption — anyone tagged 'gold-tier' bypasses OTP automatically. My best customers get a frictionless experience while new customers still get verified. Exactly the segmentation I was hoping for.

We wanted phone verification on returns, not just login — to make sure the person requesting the return actually placed the order. Support confirmed the API supports custom trigger points and helped us hook the verification into our return form. Now the phone number on the return request has to match the order. Fraudulent return requests dropped noticeably.

New theme caused the OTP widget to overlap with our header navigation specifically on tablets. Support tested on multiple tablet resolution and found the breakpoint where the collision happens. They sent me a targeted media query fix for that specific screen range. Works perfectly on every device size now.

Wanted our brand's orange and white colors on the OTP widget instead of the default blue. Support walked me through every customizable element — button color, input border, background, text, even the timer circle color. The widget now looks like we built it ourselves. The depth of customization options exceeded my expectations.

People were creating fake accounts to abuse our referral program using the same phone number. Support enabled the one-number-one-account restriction and showed me the duplicate detection dashboard. Referral fraud dropped to nearly zero. The dashboard showing blocked duplicate attempts is satisfying to look at.

Asked about WhatsApp as a Verification channel for our Latin American customers. Support showed me the WhatsApp verification option in the channel settings. Customers in supported countries now get a WhatsApp message instead of an SMS by default. Delivery rates in Mexico and Brazil improved significantly Because WhatsApp is more reliable there than SMS. Thanks

The verification popup was hiding behind our slide-out cart drawer. Support identified the z-index conflict in about Two minutes and sent a single CSS rule to fix it. The popup now appears correctly above every element on the page. They clearly deal with theme-specific conflicts regularly because the diagnosis was instant.

We sell to 40+ countries and I was worried about SMS delivery in some regions. Support sent me a country-by-country delivery reliability report and flagged three countries where alternative delivery methods would work Better. Proactively identifying potential issues before they became customer complaints shows they actually Think about the international use case.

very nice app and the support system is very good , i personally loved this

Our BNPL provider needed verification before approval, specifically at the payment step rather than login. Support configured a custom trigger point at the payment method selection step. Now the verification only fires when someone selects BNPL, not for credit card orders. Surgical precision in where the verification appears.

I changed a setting I shouldn't have and suddenly every visitor saw a verification prompt. Support walked me through the configuration panel and identified the toggle I'd accidentally flipped. Reset it and the behavior went back to normal. They didn't make me feel bad about the mistake, which I appreciated.

Customized the SMS text to include our brand name instead of a generic message. Support showed me the template editor and helped me draft a message that fits within the character limit while including our brand, the code, and the expiry time. Customers now see 'Your [Brand] verification code is...' which builds trust.

Three customers reported never receiving their OTP codes. I panicked thinking the system was broken. Support pulled up the delivery log within minutes, showed me all three messages were sent successfully but flagged as spam by the carriers. They helped me switch to a sender ID format that's less likely to be filtered. Haven't had a missing code since.

People were using virtual and VoIP numbers to bypass verification and create fake accounts. Support helped me turn on the carrier validation filter that flags non-mobile numbers. It doesn't block them outright — it just adds a second verification step. Fake account creation dropped significantly within the first week.

Really happy with OTP+! It's a very useful app for our Shopify store, and the support team is super responsive whenever we need assistance. Excellent service!

Repeat Customers were getting frustrated with verifying their phone every single login. Support showed me the trusted device setting I'd missed during setup it remembers verified devices for 30 days. Turned it on, complaints stopped the same week. Small toggle, Big impact on the customer experience.

The verification input was rendering behind the keyboard on mobile and customers couldn't type their code. I reported it to support expecting a 'we'll look into it' response. Instead they identified it as a z-index conflict with our theme's mobile overlay, sent me a two-line CSS fix, and it was resolved the same day. That turnaround on a visual bug impressed me.

I asked about conditional verification based on cart value and support set it up remotely during our chat. Orders under $150 go straight through; anything above triggers Phone Verification. Checkout friction dropped noticeably on small orders, while High-value ones still get the fraud check. Exactly the balance I was looking For.