OTP+ B2B SMS & Social Login

Customized the SMS text to include our brand name instead of a generic message. Support showed me the template editor and helped me draft a message that fits within the character limit while including our brand, the code, and the expiry time. Customers now see 'Your [Brand] verification code is...' which builds trust.

Three customers reported never receiving their OTP codes. I panicked thinking the system was broken. Support pulled up the delivery log within minutes, showed me all three messages were sent successfully but flagged as spam by the carriers. They helped me switch to a sender ID format that's less likely to be filtered. Haven't had a missing code since.

People were using virtual and VoIP numbers to bypass verification and create fake accounts. Support helped me turn on the carrier validation filter that flags non-mobile numbers. It doesn't block them outright — it just adds a second verification step. Fake account creation dropped significantly within the first week.

Really happy with OTP+! It's a very useful app for our Shopify store, and the support team is super responsive whenever we need assistance. Excellent service!

Repeat Customers were getting frustrated with verifying their phone every single login. Support showed me the trusted device setting I'd missed during setup it remembers verified devices for 30 days. Turned it on, complaints stopped the same week. Small toggle, Big impact on the customer experience.

The verification input was rendering behind the keyboard on mobile and customers couldn't type their code. I reported it to support expecting a 'we'll look into it' response. Instead they identified it as a z-index conflict with our theme's mobile overlay, sent me a two-line CSS fix, and it was resolved the same day. That turnaround on a visual bug impressed me.

I asked about conditional verification based on cart value and support set it up remotely during our chat. Orders under $150 go straight through; anything above triggers Phone Verification. Checkout friction dropped noticeably on small orders, while High-value ones still get the fraud check. Exactly the balance I was looking For.

What I appreciate is that the widget doesn't look like a third-party add-on. It picked up our theme fonts and button styles without me configuring anything. Customers have never mentioned it as feeling out of place, which is exactly what you want from something that sits on every login screen.

I reached out to support because the OTP widget was overlapping with a banner on our mobile layout. They didn't just tell me to adjust my CSS — they looked at my actual store, identified the conflict, and suggested a specific fix. Response came back within a few hours on a weekday afternoon. I was genuinely impressed.

Our B2B buyers couldn't verify with office landlines since those can't receive SMS. Support suggested enabling the email fallback option for accounts flagged as business. Now corporate buyers get a verification email instead while regular consumers still use phone. Clean separation that we didn't know the app could handle.

Our store is in French but the OTP popup kept defaulting to English. Support pointed me to the language pack settings — the full UI and all SMS text are translatable. They even reviewed my French translations before I published to make sure the character limits worked on mobile screens. That kind of attention to detail from a support team stands out.

POS transactions were triggering OTP verification for our in-store staff. Support explained how to exclude POS channel traffic from the verification rules. The fix was a single channel filter. Staff can ring up sales without interruption now, while online customers still get verified.

We sell in a market where cash on delivery is standard and fake orders were eating into our margins. The phone verification at checkout is the single change that made the biggest difference. If someone won't verify a real phone number, they probably weren't going to answer the door either.

Our custom theme was pushing the OTP widget below the fold on mobile and people were missing it entirely. I reached out to support expecting a generic CSS answer. Instead they pulled up our actual storefront, identified the exact div that was causing the layout shift, and sent me a three-line code snippet. Widget moved to the right spot on the first try.

We were losing UK customers at checkout because the verification code took too long to arrive. Support looked into our account settings and found we were routed through a secondary SMS gateway for European numbers. They switched it to the direct route and response times dropped from 30+ seconds to about 5. Nobody told us there were different routing options — support just found the problem and fixed it.

We'd been losing customers at the account creation step for months. People would start typing a password, get the 'must include a special character and a number' prompt, and just leave. Since switching to OTP+ the drop-off at that step is basically gone. Customers type their phone number, get a code, and they're in

The app resolved two problems for me on shopify: 1. Quicker login as compared at shopify own customer login 2. OTP based login in addition to gmail or apple login If you are stuck somewhere, you can be assured of receiving prompt and meaningful responses from their helpdesk.

I’ve had a really good experience with OTP+ B2B SMS & Social Login. The app works well, and the best part is that it’s completely free. The support team, especially Arunava, has been very helpful and responsive whenever I needed assistance. Overall, a great app with excellent support. Highly recommended!

Excellent app and even better support! The support team was fast, clear, and really helpful in answering all my questions about pricing and setup. Highly recommend.