Outvio Exchanges and Helpdesk
Exchanges, Returns, Help Desk, Shipping for Shopify.
Rating
3.7
feedback
33
chart
#10,028
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
9%
-
Less than a month
9%
-
Less than a year
61%
-
More than a year
18%
Reviews Summary
Outvio has received a mix of positive and negative reviews from users. On the positive side, users appreciate the app's ease of use, efficiency in automating logistics processes, and the excellent customer support provided by the team, with specific mentions of helpful support staff members like Jennifer, Benjamin, Katrina, and Jose. Users also highlight features such as easy tracking, SMS notifications, branded tracking, and seamless integration with multiple sales channels. The app is praised for saving time, streamlining order management, and improving customer satisfaction through efficient shipping and returns processes. However, there are negative reviews mentioning issues with support responsiveness, integration problems, and dissatisfaction with the trial experience, where users felt limited in exploring certain features without upgrading to a paid plan. Some users also expressed concerns about pricing and the lack of certain couriers in the service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 7, 2025
No support! No service! Sometimes people forget that the best advertising is word of mouth! Also, after this review they asked us to change it and modify it! Good or bad Outvio must accept the opinion and try to improve services! Speaking as the owners of truth is not what a client wants to hear!
Hello Rita, We’re genuinely surprised by your review. Throughout our entire collaboration, our support team responded to every single message: often within minutes or hours, and even after your subscription had been cancelled. From the beginning, we clearly explained that the issue you encountered was due to a Shopify store configuration, something Shopify themselves later confirmed. It’s unfortunate that, despite our consistent support, you’ve chosen to leave a review stating “No support! No service!”—a claim that simply doesn’t reflect the reality. You used Outvio for nearly two years without issues, and now blame us for a problem caused during your migration to Shopify. An issue that, as explained, had nothing to do with Outvio, but rather with how your Shopify environment was configured. We understand that not every partnership is the right fit, but we do believe in transparency and fairness, especially when public feedback is involved. We wish you all the best moving forward, – The Outvio Team
April 15, 2024
Albarán de salida para los transpotista de manera super fácil conteniendo información de los paquetes enviados a cada cierre del día. yuda a evaluar los transportistas con información sobre los envíos, precios inidencidas y tiempos de retraso
April 9, 2024
Plataforma super practica, buscan solución para todo tipo de incidencia con transportistas (desde que ya integrados). El soporte es lo mejor, super rapido y preciso, unos cracks.
Jan. 8, 2024
Plataforma de automatización de procesos para ecom muy práctica y resolutiva. Ahorro de tiempo del equipo de preparación de pedidos y atención al cliente. Muy buena atención de Jennifer para solucionar cualquier incidencia o duda.
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