Outvio Exchanges and Helpdesk
Exchanges, Returns, Help Desk, Shipping for Shopify.
Rating
3.3
feedback
28
chart
#13,259
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
7%
-
Less than a month
7%
-
Less than a year
61%
-
More than a year
21%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting features like easy integration with transport companies, time-saving automation for order preparation, excellent customer support, and efficient shipping management. Users appreciate the app's intuitive interface, customization options, and ability to streamline fulfillment processes. However, there are a few negative reviews mentioning issues with support, integration problems, and limitations in the trial version. Overall, Outvio seems to be a valuable tool for ecommerce merchants looking to enhance their shipping and fulfillment operations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 7, 2025
No support! No service! Sometimes people forget that the best advertising is word of mouth! Also, after this review they asked us to change it and modify it! Good or bad Outvio must accept the opinion and try to improve services! Speaking as the owners of truth is not what a client wants to hear!
Hello Rita, We’re genuinely surprised by your review. Throughout our entire collaboration, our support team responded to every single message: often within minutes or hours, and even after your subscription had been cancelled. From the beginning, we clearly explained that the issue you encountered was due to a Shopify store configuration, something Shopify themselves later confirmed. It’s unfortunate that, despite our consistent support, you’ve chosen to leave a review stating “No support! No service!”—a claim that simply doesn’t reflect the reality. You used Outvio for nearly two years without issues, and now blame us for a problem caused during your migration to Shopify. An issue that, as explained, had nothing to do with Outvio, but rather with how your Shopify environment was configured. We understand that not every partnership is the right fit, but we do believe in transparency and fairness, especially when public feedback is involved. We wish you all the best moving forward, – The Outvio Team
April 15, 2024
Albarán de salida para los transpotista de manera super fácil conteniendo información de los paquetes enviados a cada cierre del día. yuda a evaluar los transportistas con información sobre los envíos, precios inidencidas y tiempos de retraso
April 9, 2024
Plataforma super practica, buscan solución para todo tipo de incidencia con transportistas (desde que ya integrados). El soporte es lo mejor, super rapido y preciso, unos cracks.
Jan. 8, 2024
Plataforma de automatización de procesos para ecom muy práctica y resolutiva. Ahorro de tiempo del equipo de preparación de pedidos y atención al cliente. Muy buena atención de Jennifer para solucionar cualquier incidencia o duda.
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