Ownbase: Sync to TikTok Shop
Real-time product, inventory, and orders sync with TikTok Shop
Rating
4.0
feedback
32
chart
#818
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
31%
-
Less than a year
62%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app, Ownbase, are quite mixed. While some users praise its simplicity and excellent customer support, others have had negative experiences with issues like being charged after canceling, limited functionality, and problems with inventory sync. Positive themes include ease of use, great customer support, seamless product syncing between Shopify and TikTok, and time-saving features. On the other hand, negative themes include billing problems, inventory sync issues, and order duplication leading to customer refunds.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 3, 2024
This is the worst app I’ve ever used in my life. They charge you for months after you cancel
It's unfortunate that you left a dishonest App review. You installed our App on 23 Sep, and uninstalled on 29 Oct which is after the 30-day free trial period has ended. We use Shopify Billing, so all the App charges are managed directly by Shopify. Since you have exceeded the free trial, Shopify automatically made the App charge for your shop for 1 month. When you reached out to us to ask for refund, you were very disrespectful in your message. But despite that, we politely provided a full refund for you in a prompt manner, since you have only exceeded the free trial by a few days. I'm not sure how we could handle the situation better than what we have done. We just hope you could be more considerate in your action.
Oct. 16, 2024
limited functionality
Would you mind sharing more details if there are certain functionalities that you would need? We have tried to reach out to you, but did not receive any response. If you reach out to our Support, we'll be more than happy to address your feedback and request. There are many requests and customizations that we have implemented for our users. So it would be great if you can respond and share with us more details on this.
Sept. 25, 2024
Aug. 19, 2024
June 28, 2024
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