Ownbase: Sync to TikTok Shop
Real-time product, inventory, and orders sync with TikTok Shop
Rating
4.1
feedback
34
chart
#819
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
9%
-
Less than a month
47%
-
Less than a year
41%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, users appreciate the simplicity of the app and the excellent customer support provided by the OwnBase team. Many users find it easy to use and effective in syncing products between Shopify and TikTok. The app has been praised for saving time and improving the efficiency of managing orders and inventory. However, on the negative side, some users have experienced issues with inventory sync, duplicate orders, and delayed refunds. There are also complaints about the app charging users even after cancellation and withholding funds. Despite these drawbacks, the majority of reviews highlight the app's ease of use and helpful customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 2, 2025
We have used Ownbase on one of our other stores and the functionality and support has been outstanding. They implemented a couple of custom features for us and it works really reliably.
April 23, 2025
I had an issue with the app, messaged customer service, and they immediately responded and solved the issue. I will recommend them and will use their services in the future.
Thank you so much for the kind review! Really appreciate it
Nov. 3, 2024
This is the worst app I’ve ever used in my life. They charge you for months after you cancel
It's unfortunate that you left a dishonest App review. You installed our App on 23 Sep, and uninstalled on 29 Oct which is after the 30-day free trial period has ended. We use Shopify Billing, so all the App charges are managed directly by Shopify. Since you have exceeded the free trial, Shopify automatically made the App charge for your shop for 1 month. When you reached out to us to ask for refund, you were very disrespectful in your message. But despite that, we politely provided a full refund for you in a prompt manner, since you have only exceeded the free trial by a few days. I'm not sure how we could handle the situation better than what we have done. We just hope you could be more considerate in your action.
Oct. 16, 2024
limited functionality
Would you mind sharing more details if there are certain functionalities that you would need? We have tried to reach out to you, but did not receive any response. If you reach out to our Support, we'll be more than happy to address your feedback and request. There are many requests and customizations that we have implemented for our users. So it would be great if you can respond and share with us more details on this.
Sept. 25, 2024
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