Rating

3.8

feedback

11

Reviews

chart

#4,808

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    36%
  • Less than a year
    55%
  • More than a year
    9%

Reviews Summary

The reviews for Ownprint are overwhelmingly positive, with many users praising the high-quality products, excellent customer service provided by Alex and the team, and the ease of integration with Shopify. Customers appreciate the customizable options, fast fulfillment, and beautiful engravings offered by Ownprint. The app is described as user-friendly, with tutorial videos available to assist users. However, there are a few negative reviews mentioning issues with app functionality, poor customer support, and delays in shipping to certain countries. Overall, Ownprint seems to have a strong reputation for quality products and attentive customer service, making it a recommended choice for ecommerce merchants looking for print-on-demand services.

Highlights

High-quality products and customization options
Excellent customer service and support from Alex
User-friendly app with tutorial videos
Issues with app functionality and shipping delays
Mixed feedback on customer support

Rating Breakdown

  • 5
    82% (9 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    18% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 31, 2024

I have used Ownprint for 2 years and am happy with their products. Alex and the team are super helpful. Since working with them, they have improved a lot, and I have many good reviews. They care about sellers and always bring new ideas. I do recommend Ownprint as POD.

Using app

About 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 6, 2024

Cannot get your app to open or work. We’ve tried many times. WE have several PODS. Your app doesn’t work at all.

Using app

9 days

Total reviews

3

Average rating

2.7

5 / 5 Share

Feb. 29, 2024

I couldn't be happier with Ownprint! Their customer service has been remarkable so far. I also ordered samples for my store & am thrilled with how they turned out. They were better than the mockups & the timing of all of it was wonderful. I am VERY confident that my customers will also have an excellent experience. I am excited about our new relationship with OwnPrint. Absolutely has exceeded expectations so far.

Using app

26 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Jan. 8, 2024

I am incredibly disappointed with Ownprint. The customer support was bad, the user experience was frustrating, and there were significant delays in shipping. To top it off, they don't ship to all countries as promised. A regrettable experience overall.

Using app

About 1 month

Total reviews

1

Average rating

1.0

5 / 5 Share

May 16, 2023

I will start with saying 5 stars is not enough. If I could give more I would. OwnPrint has been wonderful to work with, there are tutorial videos as you progress, their products are great quality and you cannot beat the prices, my integration with Shopify was very easy, in addition there is Alex who is the best customer support I have ever delt with. I have had so many questions and sent so many emails if I were Alex I would be tired of me by now. But that’s not the case, his responses are alway so uplifting and friendly! I was looking to provide a product that could mean something, I didn’t want just any product, I researched laser engravers for months and somehow stumbled upon OwnPrint. They have really taken my vision and made it a reality and I think they can do the same for you. Being able to provide such a heartwarming product makes me incredibly grateful for the opportunity. I highly recommend using own print and look forward to the growth between both of our businesses. -S.C.-

Using app

About 1 month

Total reviews

2

Average rating

5.0

All reviews

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