Manifestful review for Ownprint: Print on Demand
Jan. 3, 2023
Would put -5 stars if I could. TLDR: 15+ days and order still hasn't been processed to ship, they also don't reply. I was SO excited about Ownprint, fast shipping, Etsy integration coming soon, and customizable products, say less! But what a let down, on their site it states that processing was extended to 2-4 days in Q4 rather than the 1-3 days, no biggie I get it, the holidays, supply chain issues etc. Around 7 days after I placed my order it still hadn't shipped, so I fill out their support form, no answer. After 9 days I find their direct email and ask for an update, no answer. It has now been 15 DAYS and even STILL the order hasn't ever shipped. After so long what do you tell customers? By now they expected to have item in hand already, yet it hasn't even shipped.
Dear valued customer, We are deeply sorry for the negative experience you had with our services. We take full responsibility for the delays in processing and communication that you have faced, which resulted from the challenges that we faced during Q4. We were short-staffed, which led to delays in fulfillment and communication, and we are sorry that this had a negative impact on your experience. We have since taken steps to address the issue, and we have worked hard to improve our services to ensure that we can deliver quality products and timely communication to our customers. Regarding your order, we understand how frustrating it must have been to wait for so long for it to be shipped. To clarify, we refunded your order and shipped the product at our own cost as a way of saying sorry for the inconvenience and frustration caused by the delays in fulfillment and communication. We acknowledge the importance of timely delivery and open communication with our customers, and we are committed to providing better service!! We would like to apologize once again for the inconvenience that we have caused you, and we hope that you will give us another chance to provide you with a better experience. Best regards, Alex
Print on Demand Jewelry Products. Fast fulfillment & Shipping