Promisera España review for Ownprint: Print on Demand
Jan. 13, 2023
There are too much to say but if one word can describe this app, then it would be "WORST". Here's the breakdown of why: 1. Their system DOESN'T sync correctly with Shopify, this means some of the order won't show off on their system so they won't process it. 2. Their communication is HORRIBLE, they have been UNRESPONSIVE for weeks now. 3. Some orders have been queueing for tracking for months. I have some orders from November with no tracking. FYI, we paid for it already. 4. The product quality is as BAD as their service, it breaks down easily. Impact: Our customers are ANGRY, our reputation is RUINED, our team is ANXIOUS. It's adding more headache than relief. Suggestion: DON'T EVER THINK TO WORK WITH THEM
Dear Borja, Thank you for taking the time to share your experience with us. We apologize for any inconvenience or frustration you may have encountered. We take all feedback seriously and strive to provide the best possible service to our clients. We would like to address some of the points you raised in your review. Our system is designed to sync correctly with Shopify if our product import guidelines are followed. Unfortunately, it appears that you were using an app that is not supported by our current app, and made changes to the settings that I have personally advised against, which resulted in some of your orders not syncing to our system. With regards to communication, we acknowledge that we fell short during the busy Q4 season due to being understaffed. We take full responsibility for this and apologize for the inconvenience it may have caused. However, we were in close communication with you, and were aware of the situation as we had each other's personal phone number for direct communication. We can confirm that your orders from November were fulfilled and shipped with tracking numbers. However, as mentioned, due to the changes made to the settings that we advised against, this may have affected the fulfillment process. We stand by the quality of our products and we value both your and your customer’s experience. We are proud to say that the majority of our customers are satisfied with the product quality. However, if there is ever an issue with the product, or your customer is dissatisfied, we will always reproduce and reship it at our own cost. We appreciate your feedback and take it seriously. If you have any further concerns or issues, please do not hesitate to reach out to us directly. Best regards, Alex
Print on Demand Jewelry Products. Fast fulfillment & Shipping