IllumeMask.com review for PageFly Landing Page Builder
Dec. 20, 2022
The below was my first experience: "So many bugs, pictures don't load properly, the 'undo' button doesn't work properly - sometimes completely changing the structure of a page. The page refreshed randomly and almost an hour of work was lost. I then email for help, and they don't even respond to the questions I asked. I then highlight this, and again they fail to respond to my question, all while giving absolutely no apology! Feels like the email is being written by a robot / AI." Issues have since been fixed, and apologies have been made. The App is a great tool and I am using it (happily). However, I cannot use the app without being in an incognito window, otherwise the bugs still happen.... Still a great app though
Thank you a lot for your review for us and thank you for bringing this to our attention. We’re truly sorry you had a bad experience. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better. For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We are reviewing the bugs of your store had and we are giving them the highest priority to make sure they won't happen in the future. And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid unexpected experiences in the future for you and other customers. Last but not least, I do hope that we will have more precious opportunities to assist you. PageFly | Kate - Customer Success Manager
PageFly Landing Page Builder - Create custom website design