AmericanArtDecor.com review for PageFly Landing Page Builder
Oct. 23, 2024
Had a very rude agent today when I saw that the UI for PageFly was broken yet again. There's no way for me post a screenshot, but the User Interface has broken 3 times where the titles of commands, features all show Database Titles with underscores all over the place. Not sure how they can control this, but I have 3 sites that use PageFly and when you have a support agent insulting you while you're trying to make your site better is not an asset to PageFly.
Dear AmericanArtDecor.com representatives, On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team. Right after the issue happened, our Technical Support Leader checked the issue with our System team and fixed it - we are truly happy that you gave us that chance to solve the issue for you. Regarding the support performance, this is a big lesson for us. I make sure there will be a penalty for the support operator and we will continue improving our support training to ensure the whole support team have a good skills in support customers like you. We really appreciate your honest feedback here and really hope to have another chance to get back your trust as you are so important to us. There is nothing more important than getting back your satisfaction. We have followed up to you but we haven’t heard back from you yet. As a manager, I felt sad about our team's performance and we take responsibility for this issue from our app and support. We want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service. We already contacted you and we hope to hear from you soon. I will be looking forward to hearing back from you Best regards, PageFly | Cookie - Customer Satisfaction Manager
PageFly Landing Page Builder - Create custom website design