ytexstrings review for PageFly Landing Page Builder

1 / 5

Aug. 13, 2020

The app works and you get what you pay for but their support team has been HORRIBLE. I've been facing an issue with the facebook pixel, probably have already lost THOUSANDS... trying to figure out what the problem is. It seems like it's pagefly code interfering with my theme code but their support team has taken over a WEEK, including multiple back and forths to TELL me to "explain to them what the problem is cause they dont understand it".... For real? How about having a single person stick to a single support ticket and make sure he truly understands the issue and help us solve it? You guys have multiple support people taking a look at my ticket and that doesnt help anyone. Get your stuff together and I will make sure to update this review accordingly, but its incredible the type of support you guys provide. GEEZ....

Using app

About 2 years

Total reviews

6

Average rating

4.3

Developer Reply

Hi Sergio, We held a meeting and we have come up with many measures to remind and discipline the unprofessional supporters. I am truly sorry because of your unworthy experience with PageFly. I also feel embarrassed and ashamed about being their boss. We also updated the training program for all supporters. Tony is working with you, he is also our CEO. I hope that we can find out the problems. Thank you for your continued trust and using PageFly. Kate - Customer Success Manager

PageFly Landing Page Builder for Shopify
PageFly Landing Page Builder
4.9 star
11,563 reviews

PageFly Landing Page Builder - Create custom website design

Developer
Shopify App Store