Essential Diffusion review for PageFly Landing Page Builder
Aug. 21, 2021
As soon as I downgraded my plan after a year of using this app, my page editor stopped working and opening for any of my PageFly pages. I have been trying for a week to get customer service to take my seriously, even sending in videos showing the page editor won't open. Because it opens for them, they blew me off. I upgraded my account and still nothing. They are blaming my 4k monitor for the reason they can't help me. Although it has always worked fine with this monitor.. makes no sense. Now I either have to rebuild my homepage somewhere else or keep a page I can't edit. AFTER PAYING FOR A YEAR I HAVE TO JUST MOVE THE PAGE?
We’re so sorry that your experience did not match your expectations. This is on us. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We also worked to check and fix the issue you have, thank you so much for giving us this opportunity. This is a lesson for our team to do better in the future to avoid this issue. We are always willing to help you whenever you need us, our valued customer. PageFly | Kate - Customer Success Manager
PageFly Landing Page Builder - Create custom website design