The Nichole Collection review for PageFly Landing Page Builder
June 20, 2022
Normally really great customer support. Today, however, it's rated a 1 star. Sami was not helpful at all and I needed his help. I had to keep asking him to reply and he took forever. People are busy, when we go to chat, we need immediate help. We don't have time to wait around.
On behalf of my team, I am truly sorry for everything that made you have a bad experience with PageFly. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. The support quality by Sami made you unsatisfied and I totally understand how frustrated you are when you had to wait for him. Sani's internet connection is lost and he could not assist you. However, this is a lesson for us to prepare and support customers more carefully. I will inform my team about this and we will try to avoid the same issue in the future. Thank you for giving us chance to fix the issues for you. I hope that we have more chances to support you. Please do let us know if you have any questions or need help. Kate | Customer Success Manager at PageFly
PageFly Landing Page Builder - Create custom website design