PageSpeed & Image Optimiser
Pagespeed & Image Optimization for Shopify | 1-Click Install
Rating
3.6
feedback
80
chart
#2,335
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
16%
-
Less than a month
44%
-
Less than a year
30%
-
More than a year
2%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users have reported significant improvements in their website's speed after using the app. They appreciate the ease of use, image optimization features, and the helpful customer support provided by individuals like Marc. Some users have seen their page speed scores increase from as low as 20 to over 90, which has had a positive impact on their online store's performance. Additionally, the app is praised for its cost-effectiveness and the absence of upsells or additional fees. On the negative side, there are consistent complaints about the app's customer service. Many users have expressed frustration over the lack of response to their queries and issues, leading to dissatisfaction and uninstalling the app. Some users have also mentioned hidden usage charges and billing discrepancies, which have left them feeling misled and dissatisfied.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 8, 2025
Company will not reply to any messages or emails. Update: The company did respond with a brief message that didn't clearly answer my question, and then asked me to change my review, but has not replied to my follow up question. I am now trying to use the compress images feature, but an error pops up that I can't read. I believe it wants to ask for more money. As others have said, I also discovered this app is charging me usage charges which are not disclosed anywhere.
Feb. 15, 2025
Worst customer service I have ever experienced. I have been reaching out trying to get help with numerous things since I started using the app and I have never received a response.
Jan. 16, 2025
I think no one is working on this. I was interested in purchasing the paid plan, but for 4 business days I received 0 support.
Jan. 8, 2025
I’m not going to give them a 1-star as some did because that seems petty. The app seems to work, although I’ve been trusting their analytics to tell me that. My concern is that they have "usage charges," but I have no idea what they’re for. I searched both the FAQ and documentation for "usage," but got nothing. I sent an email asking, but never got a response. I see a number of other reviews that mention this too and, for the record, I’ve checked my junk mail folders. Because of this and the general need to cut back on paid apps, I’m uninstalling
Nov. 19, 2024
Terrible support, due to no support, removed the app and it left code in the site that broke features in my store. Had Shopify support involved with the issue and they responded several days later "we refunded the customer" leaving no regard to get the code removed from my website.
I am sorry for not getting back in time. As of today, your issue seems to be solved. Please let me know if we can help any further.
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