All reviews

Rating Breakdown

  • 5
    71% (54 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    4% (3 ratings)
  • 1
    22% (17 ratings)
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1 / 5 Share

Nov. 19, 2024

Terrible support, due to no support, removed the app and it left code in the site that broke features in my store. Had Shopify support involved with the issue and they responded several days later "we refunded the customer" leaving no regard to get the code removed from my website.

Using app

--

Total reviews

3

Average rating

3.7

Developer Reply

I am sorry for not getting back in time. As of today, your issue seems to be solved. Please let me know if we can help any further.

1 / 5 Share

Nov. 1, 2024

Altdaten im Quellcode nach löschen der App. Das führte zu verschiedenen Shop Fehler. Es wurde unteranderem kein Favicon mehr angezeigt und andere Apps wurde im Hintergrund blockiert (z.b. Klaviyo). Damit ist man praktisch gezwungen, die App dauerhaft zu nutzen, weil es sonst zu Problemen im Shop kommt.

Using app

6 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Oct. 7, 2024

This is a total rip-off! They billed my account with an excessive amount. streetmodestore.com Don't argue with them about this, otherwise they will cleverly bill you.

Using app

About 1 year

Total reviews

4

Average rating

4.0

1 / 5 Share

Sept. 19, 2024

It simply make all your images to fake board at the first loading, then make lazy loading to img, BUT in may cases java have failing and images not show up. page speed goes up immediately but it totally ruin the view overall. second thig: it makes 1K back links from one IP. And support is not answering at all.

Using app

3 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Sept. 11, 2024

I have attempted to contact support repeatedly via both chat and email for several days, with no response. This level of disregard for customers is unacceptable, especially for an app that handles crucial aspects of an online store. While the app may have potential, the complete lack of support makes it unreliable for professional use. I would advise developers to drastically improve their customer service if they want to be taken seriously in the Shopify market. Unless you are willing to troubleshoot every issue yourself, I suggest looking for alternatives with more responsive customer support.

Using app

10 months

Total reviews

3

Average rating

2.3

Developer Reply

Thanks for your review. We have responded to each of your request but it looks like you're not getting our replies. Can you please double check ?

1 / 5 Share

Sept. 3, 2024

"I'm extremely frustrated with Flash Speed Optimizer. As a paid subscriber, I expected my store to be fully optimized, but there's still a 30% unoptimized score on mobile. This is a serious issue since most of my visitors come from mobile, and it's directly impacting my business negatively. Despite multiple emails and chat messages, I've received zero response. This level of neglect is unacceptable. I demand immediate action to optimize my store and compensation for the damage done to my business due to their inaction. Do not trust this app if you value your business!"

Using app

29 days

Total reviews

6

Average rating

4.3

Developer Reply

Hello, we have replied to your requests but it looks like you didn't get the replies. Can you please double check and get back to us via E-Mail [email protected]

1 / 5 Share

Aug. 13, 2024

This developer doesn't respond to questions on slack or email. I need technical help and I have questions about usage fees. I've had the app for a little over a week now and my website speed hasn't improved. I will be cancelling this subscription before I'm hit with more usage fees.

Using app

7 months

Total reviews

37

Average rating

4.7

Developer Reply

Hello, we have replied to you in our Live Chat. Can you please contact us again at [email protected] so I can make sure to get this sorted out?

1 / 5 Share

May 3, 2024

Hi Guys , What s change in my bill About this app Improve Page Speed for better SEO rankings & Conversion Rates Billing and usage charges Billing cycle ........ USD every 30 days Usage charges $4,00 of $40,00 USD limit. Resets 18 May 2024. Bill Next charge is on 18 May 2024

Using app

7 months

Total reviews

4

Average rating

4.0

1 / 5 Share

March 25, 2024

even if you dont like and want to remove the app compeletely, it is not clearing its codes. DONT USE THIS

Using app

37 minutes

Total reviews

11

Average rating

4.1

Developer Reply

Please drop us an email and we can clean it up for you. The code is located in your theme.liquid file and should be clearly visible / commented

1 / 5 Share

March 25, 2024

Very expensive and misleading, money pit. It does what they say, but at an unreasonable and unexpected price, way above $19.90 they advertise. Also, they raised their base prices without warning, when I installed, the base price was $9.90

Using app

5 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi Anbu Clothing, for old subscribers, we didn't raise the prices at all. Please write us an E-Mail and we will get this sorted.

1 / 5 Share

March 13, 2024

App seemed to be doing a great job, then about 2-4 weeks ago the page speed dropped. I've tried three times to contact support, but no one has gotten back to me.

Using app

7 months

Total reviews

8

Average rating

3.9

Developer Reply

Hi, I replied to your E-Mail 14 days ago, but we didn't get any response to it. Can you please check if you received the E-Mail and let me know? We will definitely give our best to speed up your store. Regards, Marc

1 / 5 Share

March 13, 2024

Stay clear of this app. DO NOT INSTALL. contacted support 6 weeks ago, no response. Customer service non existent.

Using app

4 months

Total reviews

6

Average rating

3.0

Developer Reply

Thank you for your review. Please contact our support or contact Marc in our Slack channel and we will figure out problems

1 / 5 Share

Feb. 22, 2024

Unable to reach anyone. App not working. The comparison page speed does not load at all. Tried emailing 3 times no response. Also if you have something like Pagefly, it will cause issues.

Using app

13 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your review. Please contact our support or contact Marc in our Slack channel and we will figure out your billing problems

1 / 5 Share

Dec. 14, 2023

BAIT & SWITCH - There is NO FREE TRIAL!! Do NOT download this app!! They offer a "FREE" trial but in fine print there's up to $40 in usage fees. Zero clue what that was. I immediately removed app. Unsure how this ever got approved. UPDATE: Yes you didn't charge my account because I caught your little scam of $40 usage fees for a free trial and as clearly stated above - deleted the app. Thanks for the sexist mansplaining tho. UPDATE 2: This guy stalked me on Instagram and started DMing me. I had to block him. THEN he removed his old reply and came here and starts again. This is BEYOND unprofessional and downright creepy. It's VERY alarming you've become so unhinged over a negative review about FACTS. And yes I did use the app. I downloaded it - saw the usage fee of up to $40 when there was ZERO visible explanation and so I deleted it. The ONLY thing your non stop replies and stalking me on another platform does is prove my point - DO NOT DOWNLOAD this app!

Using app

5 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Dear Karen, first of all, we didn't charge your store any single dollar. Thus, I don't understand why you didn't ask our support team through E-mail or Slack about the usage fees, before leaving a bad review. There is a 7 day trial but you uninstalled our app after 5 minutes - thus your review doesn't seem to be based on experience. Please get back to us and I am happy to explain everything in detail Update: sorry, I just tried to help. A 1 star review for not using our app after all, without contacting us to explain it just doesn't seem fair. The 7 day trial is completely free up and there are no charges in that period except if you pass 10.000 requests. Then a $4 charge applies up to a maximum of $40 - which equals 100.000 requests

1 / 5 Share

Dec. 3, 2023

Aujourd'hui la vitesse Shopify est de 43 comme avant d'installer l'application tout comme sur pagespeed insights.

Using app

9 days

Total reviews

6

Average rating

4.3

Developer Reply

Thanks for your review. Unfortunately nobody has contacted us in order for support. Please get back to us via E-mail [email protected] and we're happy to provide support using our app

1 / 5 Share

July 19, 2023

Really disappointed in the support with this app. I sent two emails to support, no reply. I joined the slack channel back on 7/11 - Marc responded & requested access to my site, which I promptly approved. Since then - no response. My site speed dropped dramatically and I started to get errors in SEMrush. Was just looking for a little guidance, and Marc seems to be overwhelmed or just MIA. Fine... but your app isn't working and I'm not going to pay for it.

Using app

About 1 month

Total reviews

1

Average rating

1.0

1 / 5 Share

May 5, 2022

WARNING! This app adds some scripts to the template and looks real but, in reality nothing changes. It charged me while doing nothing and the support never replied to my question for help. I suspect those 2 initial reviews which tricked me to trust the app are from the developer.

Using app

2 months

Total reviews

8

Average rating

4.5

Developer Reply

Please note, that the app only helps if you have 3rd party apps installed and they load javascript. It does not help to block Javascript's of the theme itself.