CWILL Order Tracking
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The app is wonderful, just what I was needing for my store, it was set up very quickly and their customer service team helped me very quickly to resolve an issue with the synchronization of the packages. I recommend it
Lexie one of their customer support representatives is amazing. All our questions were answered professionally and very kindly. She has shown no signs of frustration through any questions, and provided screenshots and articles. Anyone who gets Lexie as their customer support is in for a treat. Besides the excellent customer service, this apps offers you everything you need and personally we recommend it over their Aftership and Tracktor Order Tracking any day. If you're looking for an intuitive all around simple platform, then don't waste your time on other apps and go with these guys!
The app is good, but I'd like to use this opportunity to recommend Lexi from customer support. I was very upset about an issue which was promptly resolved.
Love the app! The service is excellent, they got back to me with a customization request in less than 12 hours. Thanks!
I'm using pass 1 year and it well working no issues at all best app on Shopify ***********************
Really nice app helps me track all orders at once , also the customer support is great they made some custom coding for my theme!
This is such a great app! Has many features that is able to keep your customer up to date with their order. Well worth the purchase!
Ci stiamo trovando molto bene con la vostra app. Una delle pagine piu visitate del nostro sito. I clienti ci rilasciano anche delle recensioni positive per il servizio offerto dalla app. 5 stelle meritate
Really useful app. The tracking feature that you can add to your store is super helpful and gives the customer a good user experience that looks very professional. Would highly recommend.
I was looking for a new tracking app and this one is just righ! Plus, the customer service is exceptional!! Will definitely be using this and upgrading to the plan.
Very good support. it just works very smooth. I highly recommend this app,I also really like how it appears in my store and how they help me when I need them help
Finally found a reliable and easy-to-use tracking app. One of the main reason I considered this app was it compatibility with Judge.me review app. Pricing is also reasonable. Simple and functional. Please keep up the great work guys!
This app is really straight forward as compared to other Tracking Page. After the initial installation, I had some issues loading my carrier's updates and contacted them. They managed to solved my issues within 1 day turnaround. Please give it a try!
By far the best tracking app in terms of value / price. I really like the estimated arrival time date (so do my customers). Great customer support. I just miss more analytics about my shipping (average delivery time by country, slit per postal services, ...).
OMG this app totally KICKS BUTT!!!! I mean, I can't believe how awesome it is compared to the other lame app I was using PLUS it costs less PLUS the support is AMAZING>>>> FIVE STARS!!!!!
We had issues at the beginning but the app is working fine now! Thanks for the help! Very much recommended!
Hi, I checked your ParcelPanel Account, the tracking shows pending because the courier Matching is not configured in the right way. To make it right and solve your problem, you can match your Shopify Courier with Deutsche Post DHL and re-synced your order again in the dashboard. Our auto courier detect system choose Cainiao as the courier because many dropshippers are using our APP, so if they do not set up the courier match, we will do it this way. Now we support 500+ couriers, so the NO.1 problem of untraceable package is coused by the wrong courier matching, so, please install our app again and set up the courier matching. This problem will be fixed. Btw, our work time is 9:00-20:30 GMT+8, we are glad to help.
Great app, things have turned around, perfect customer service, well done :-)
Updates: Thank you, have a good day! ----- Hi, sorry for this late response. We are a company based in China. And the last 4 days are the Dragon Boat Festival in China. That's why I reply to your email today. For Royal Mail Tracking, we really do not support this courier. They don't provide API for us. You can check other third-party platforms such as TrackingMore, Aftership, 17track. None of them support Royal Mail tracking. I understand your feeling and this one-star review. I promise you our team will reply email within 2 working days from now on. Besides, we really do not have many holidays in China. Hope we can cooperate again. Best Regards.
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