CWILL Order Tracking
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Lexie one of their customer support representatives is amazing. All our questions were answered professionally and very kindly. She has shown no signs of frustration through any questions, and provided screenshots and articles. Anyone who gets Lexie as their customer support is in for a treat. Besides the excellent customer service, this apps offers you everything you need and personally we recommend it over their Aftership and Tracktor Order Tracking any day. If you're looking for an intuitive all around simple platform, then don't waste your time on other apps and go with these guys!
The app is good, but I'd like to use this opportunity to recommend Lexi from customer support. I was very upset about an issue which was promptly resolved.
Love the app! The service is excellent, they got back to me with a customization request in less than 12 hours. Thanks!
I'm using pass 1 year and it well working no issues at all best app on Shopify ***********************
Really nice app helps me track all orders at once , also the customer support is great they made some custom coding for my theme!
This is such a great app! Has many features that is able to keep your customer up to date with their order. Well worth the purchase!
Ci stiamo trovando molto bene con la vostra app. Una delle pagine piu visitate del nostro sito. I clienti ci rilasciano anche delle recensioni positive per il servizio offerto dalla app. 5 stelle meritate
Really useful app. The tracking feature that you can add to your store is super helpful and gives the customer a good user experience that looks very professional. Would highly recommend.
I was looking for a new tracking app and this one is just righ! Plus, the customer service is exceptional!! Will definitely be using this and upgrading to the plan.
Very good support. it just works very smooth. I highly recommend this app,I also really like how it appears in my store and how they help me when I need them help
Finally found a reliable and easy-to-use tracking app. One of the main reason I considered this app was it compatibility with Judge.me review app. Pricing is also reasonable. Simple and functional. Please keep up the great work guys!
This app charge like a premium amount but they don't offer accurate tracking of partially fulfilled order we are taken there 399$ plan but it is not worth for us if you fulfilled your order partially then other order will not show when the customer track order through their app, we paid 399$ to them and we got lots of complaints and negative reviews too which is effected our brand value as well so we would suggest go and try some other apps their plan is like a premium amount you won't get good features. If you care about your brand value and you have a stable business.
Hi, thanks for your feedback. We are so surprised to what you said, our support team responded promptly and professionally to your question about tracking orders with multiple fulfillments. When an order contains several fulfillments like fulfillment 1 and fulfillment 2, order F1 and F2 will be correspondingly displayed on your Tracking Page, so that when your customers track this order, they can click F1 and F2 to check different item's status. Actually, after your installation, ParcelPanel synced almost 40000 orders for you in total and it worked very well, your customers tracked their orders almost 30,000 times through ParcelPanel Tracking Service. Yesterday, you insisted on asking us for a refund. We hope you to provide some screenshots of ParcelPanel's poor work, but did not receive any relevant response. Look forward to your reply
This app is really straight forward as compared to other Tracking Page. After the initial installation, I had some issues loading my carrier's updates and contacted them. They managed to solved my issues within 1 day turnaround. Please give it a try!
By far the best tracking app in terms of value / price. I really like the estimated arrival time date (so do my customers). Great customer support. I just miss more analytics about my shipping (average delivery time by country, slit per postal services, ...).
OMG this app totally KICKS BUTT!!!! I mean, I can't believe how awesome it is compared to the other lame app I was using PLUS it costs less PLUS the support is AMAZING>>>> FIVE STARS!!!!!
does its job, basically. Careful, it does NOT cover the detailed tracking status translation. The "Tracking translation strings" function described here doesn't work: https://docs.parcelpanel.com/article/6#Part%203.%20Translation%20strings It can only translate a full string (without any auto generated names in it, such as city names, country names etc...). Therefore any tracking status including an auto generated word (at least 50% of the tracking status), can't be translated properly. I hope it can be fixed someday, you guys just need to allow a "partial" tracking status string translation. I am not a soft dev myself but it doesn't seem to be a huge challenge.
Greetings! We sincerely appreciate your support for our app. Your feedback is also highly valued. We are excited to share that we have launched a new feature this year – automatic translation of tracking details – which has been well received by many of our users. We are grateful for your suggestion to improve our app. We hope you will continue to explore our platform and share your valuable suggestions with us. We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family. Best Wishes, ParcelPanel Team
We had issues at the beginning but the app is working fine now! Thanks for the help! Very much recommended!
Hi, I checked your ParcelPanel Account, the tracking shows pending because the courier Matching is not configured in the right way. To make it right and solve your problem, you can match your Shopify Courier with Deutsche Post DHL and re-synced your order again in the dashboard. Our auto courier detect system choose Cainiao as the courier because many dropshippers are using our APP, so if they do not set up the courier match, we will do it this way. Now we support 500+ couriers, so the NO.1 problem of untraceable package is coused by the wrong courier matching, so, please install our app again and set up the courier matching. This problem will be fixed. Btw, our work time is 9:00-20:30 GMT+8, we are glad to help.
Great app, things have turned around, perfect customer service, well done :-)
Updates: Thank you, have a good day! ----- Hi, sorry for this late response. We are a company based in China. And the last 4 days are the Dragon Boat Festival in China. That's why I reply to your email today. For Royal Mail Tracking, we really do not support this courier. They don't provide API for us. You can check other third-party platforms such as TrackingMore, Aftership, 17track. None of them support Royal Mail tracking. I understand your feeling and this one-star review. I promise you our team will reply email within 2 working days from now on. Besides, we really do not have many holidays in China. Hope we can cooperate again. Best Regards.
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