ParcelWILL Order Tracking
Formerly Parcel Panel order tracker: track orders & boost CSAT
Rating
4.9
feedback
2,390
chart
#30
All reviews
Review RSS Feed
Dec. 16, 2024
App works great. But it sometimes misleads tracking number with wrong carrier. I had to ask contact support every time to correct them. I hope there is a feature that store end can revise carrier by ourselves. Other than that, customer support was fast enough and always solve my issues. Thank you for your help.
Using app
Over 3 years
Total reviews
4
Average rating
4.3
Dec. 10, 2024
Dec. 3, 2024
Oct. 22, 2024
Aug. 15, 2024
The interface is intuitive and easy to navigate, making it simple to monitor the status of shipments. However, I wish the free plan included an automatic translation feature to improve accessibility for international users. Despite this, Parcel Panel remains a valuable tool for keeping customers informed about their orders.
June 13, 2024
I love this app because it is very simple and ease to use. It has so many carrier partners included in its basic plan. I just want the main thing to manually update the courier partner whom the app shows is different from the original one. Regards,
July 4, 2023
Function wise it's pretty good. Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't. -- Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.
Hello Sam, Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. If you need more help, please feel to message us anytime. Thank you for your time and consideration, and have a wonderful day! All the best, ParcelPanel
March 11, 2023
Fast and easy installation. Chat was easy as well. I would recommend this app to everyone for tracking customer orders.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
April 19, 2022
The after-sales service is awesome, the overall sense of use is good, the customer can check the clear logistics information, with map support and estimated arrival period, using it can solve my problems
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Lexie | Parcel Panel
March 22, 2022
Best App for the Tracking, RTL compatible, easily customize page, additional track level for better customer experience, quick support service.
Hi Newtech Store Saudi Arabia! Thank you so much for taking time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Lexie | Parcel Panel
March 7, 2022
The app support in prompt in their assistance and solving technical issues, which helps my ecommerce operation a lot.
Hello there! Thank you for your valuable feedback on ParcelPanel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Lexie | ParcelPanel
Sept. 2, 2020
App is good, no need of a developer to set up this but it's costly 19 USD just for 500 order is costly for me.