Parcel Panel Order Tracking
Shopify Order Tracking App, Track Order Status, Parcel Panel
Rating
5.0
feedback
4,610
chart
#22
All reviews
Rating Breakdown
Review RSS Feed
Oct. 24, 2023
This is my inaugural attempt at configuring it on my Shopify store, and I found it to be user-friendly and a valuable addition to our website.
Sept. 7, 2023
Aug. 21, 2023
goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood
Aug. 13, 2023
my first time using this. I'll let you know what I think later............................................................................................................................................
July 17, 2023
Muito bom. Vi que tem bastante recursos. Mas estou tendo problema com um pedido que não está sendo rastreado. O app não está detectando o pedido, mesmo com ele cadastrado no sistema da loja. O suporte também tem sido muito bom.
Hi, Thank you for your positive feedback and for bringing the issue with your order to our attention. We apologize for any inconvenience this may have caused. The reason why the order hasn't been tracked could be due to a carrier mismatch error or the need to manually click the sync button. We hope that you could tell us more about the issue and we would like to help you out. We will work to resolve the tracking issue as quickly as possible and appreciate your patience in the meantime. If you have any further concerns or questions, please don't hesitate to reach out to our support team. Looking forward to your response. Best regards, Parcel Panel
July 4, 2023
Function wise it's pretty good. Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't. -- Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.
Hello Sam, Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. If you need more help, please feel to message us anytime. Thank you for your time and consideration, and have a wonderful day! All the best, ParcelPanel
June 19, 2023
I experience a very good customer support and very good app and nice dispatch on the tracking template. the only reason it gets 4 stars instead of 5 is that it's mac 20 trackings per month otherwise I have nothing to complain about. thanks elly at customer service once again
Thank you for the positive feedback! We're glad you're enjoying the app. The specialist has helped you double the quota for free. Hope you enjoy it. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 10, 2023
Atendimento rápido e muito eficiente dado pela Elly. App funciona muito bem e é bem fácil de usar, as configurações são bem fáceis de fazer e recebi suporte em português o que foi muito bom
Thank you for your feedback! We're glad to hear that Elly was able to provide you with great and instant support. We'll be sure to pass along your kind words to her. If you ever need assistance in the future, don't hesitate to reach out to us again.
June 5, 2023
At first very bad experience with elly support agent. She just confused me and didn't understand my queries. but jessie came and helped me. she cleared my doubts and made me clear. but the app is great and has very good features.
Thank you for your feedback! We apologize for any confusion caused by our support agent, but we're glad to hear that Jessie was able to assist you and clear up any doubts you had. We're happy to hear that you're enjoying our app and that you find it to have great features. Thank you for choosing our application!
May 23, 2023
Amazing app, it helped me a lot and helped my customers to track their parcels easily, but the price of the Enterprise plan is expensive, otherwise everything is amazing.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
May 22, 2023
Muy buena!! tuve ayuda en linea y excelente el sistema de ayuda. Me gusto mucho el trato y la app es facil de usar.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
April 7, 2023
This app is very helpful in tracking the order and the customer support is excellent in delivery the support with integration with new logistics providers.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
March 12, 2023
Thank you for the fast, friendly and clear service !Mig was very friendly. Tried to help find a solution.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
March 11, 2023
Fast and easy installation. Chat was easy as well. I would recommend this app to everyone for tracking customer orders.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
March 8, 2023
ainda testando, mais gostei do atendimento de cara, são super atenciosos e customizam a página pra vc
Using app
9 days
Total reviews
2
Average rating
4.5
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
March 2, 2023
Nice app this is the great place for the persons like me who wants simple and nice features by the app and nice peoples who can solve any problems
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
Feb. 7, 2023
Great app for the price! It saves me a lot of time tracking orders. Customer service is also great they respond quickly.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
Feb. 6, 2023
excelente servicio buena respuesta del chat y una excelente opcion para seguimiento de productos, buena aplicación.
Hi there! Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel