CWILL Order Tracking
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Absolutely Ridiculous. Hidden Fees That Cost Me $8,000 Without Warning If you’re thinking about using Parcel Panel, don’t. This app ended up charging me nearly $8,000 in usage fees. There was no clear warning, no real-time notice, and no safeguard to stop this from happening. Unless you want to get blindsided with thousands in hidden fees, stay far away.
Hi There, Hope you are doing well. Thank you very much for sharing your feedback with us. Our team takes your comments very seriously, and we’d like to address your concerns as follows: We’d like to assure you that our payment policy fully complies with Shopify’s policy, and there have been no violations. Regarding the $8,000 usage fee you mentioned, we will conduct a thorough investigation and provide you with a detailed response via email. If any overcharge is confirmed, we will certainly issue a refund. Concerning the email notification issue, our technical team has verified that the emails were indeed sent from our system. However, it’s possible that they were blocked by your email service provider, which may have prevented delivery. We sincerely apologize for any inconvenience this may have caused. To ensure clarity, we will send you a comprehensive breakdown of your additional quota usage via email, along with our proposed solution to resolve this matter. We truly appreciate your patience and support throughout this process. Please know that we’re committed to working with you to address and resolve these issues. If you have any further questions or concerns, don’t hesitate to reach out. Best regards, Parcel Panel Support Team
I've been using this tracking app for a while now, and I’m really impressed with the improvements I've seen recently. The features keep getting better, and it’s clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance. As a seller, tools like this make a big difference in creating a smooth and professional experience for our customers. Please keep up the great work and continue upgrading the app — we rely on it to deliver the best service possible. Thanks again for the support and for building such a useful app!
When the system encountered an error, the customer service followed up and handled it quickly and effectively. It's an amazing app that I must install!
Jessica was super fast and helpful. Resolved issue in 2 mins.
Appena installato l'app, e ho parlato subito con l'assistenza Donna, che ha risposto i miei dubbi immediatamente in maniera risolutiva , gentile e disponibile . grazie.
nice and useful app .... great support... thumbs up
Jessca was amazing and helped me out with ease with syncing orders and orders not tracking properly! All fixed quickly and satisfied thanks to Jessca :)
Top App with an easy way to use it for our customers. And great After Sales Service!
$48/ month difference between the essential plan and professional plan is too steep of a jump just for an added feature of Pre-purchase EDD. Will not recommend for this reason. They should provide customized solutions to their customers.
Hi Need-a-phone Team, Thank you for your feedback. We prioritize user satisfaction above all else, and you can communicate with us about any issues you have - we'll do our best to help you. Regarding your concern, we have assigned an expert to contact you. Please keep an eye on your email for her messages. Best regards, ParcelPanel Team
J’utilise ParcelPanel pour le suivi des commandes sur ma boutique AUROMEC. L’application est facile à configurer et très pratique pour offrir à mes clients un suivi détaillé et en temps réel de leurs colis. J’ai particulièrement apprécié la page de suivi personnalisable et le support réactif de l’équipe ParcelPanel. Cependant, quelques options comme la modification du titre de la page ou la personnalisation avancée des couleurs pourraient être plus intuitives pour les débutants. Globalement, c’est une excellente solution pour améliorer la satisfaction client et réduire les demandes “Où est ma commande ?” (WISMO
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