Parcel Panel Order Tracking
Shopify Order Tracking App, Track Order Status, Parcel Panel
Rating
5.0
feedback
2,124
chart
#41
All reviews
Review RSS Feed
Feb. 27, 2024
Feb. 22, 2024
Amazing service. Amazing app. Recommended. Thanks Kath for your incredible support.
Feb. 20, 2024
Just the app I have been looking for over the last 3 months. Not sure how I missed this one. Wanted one with custom status and delivery tracking as well and this app serves the purpose. I always look for apps with live chat and that option on this was a cherry on the top!
Feb. 13, 2024
Lovely to speak with Jessica. Great help to kick start with Parcel Panel. Thank you.
Feb. 11, 2024
super appli pour que les clients puissent suivre leur commande rapidement!
Feb. 14, 2024
Update to reply: Track my orders in real-time means customers see real-time tracking of the parcels! This doesn't not mean Shopify sync. Please amend your misleading wording to state it means Shopify sync and NOT courier tracking. I also suggest you amend your chat support practices as they are extremely pushy for positive reviews by yourselves, therefore skewing the ratings. Misleading Information on 'Real-Time' Tracking: What you need to know I have been trialling this app for 2 weeks and had high expectations; however, it isn't what it says it is. They state, track your package in 'Real-Time'. This is NOT the case and they are falsely advertising this. They tell me it takes 4-6 hours on average to get the courier updates. This isn't good when you have fast shipments and the package is out for delivery, the customer wont get an email update until it's too late. The app cannot get granular information about where the package is. I use DPD uk and they cannot add the postcode so all you see is that the package is at a 'DPD depot' which can mean anything. The tracking page app map doesn't show correctly the delivery address nor location of the parcel. The map often just says it's at a DPD parcel shop! I also have an issue with the way they collect reviews. You are constantly bombarded with review requests after you chat with them. They put multiple pictures and text pleading for a review. I now know why this app has many 'service' reviews and not a lot about the app itself. I will be uninstalling this app for the above reasons as it does not work like they say it does. Be warned.
Hi there, Thank you very much for your feedback. We want to kindly clarify that "Track my orders in real time" means that we sync your orders from Shopify to Parcel Panel in real time, so that all your customers can track the shipping status of their orders from the tracking page in real time. We apologize for the misunderstanding. Once a customer places an order, the data is immediately transmitted from Shopify to Parcel Panel admin through a Webhook generated by the New Order. However, the speed of shipping information transmission from the carrier is not within our control, as the carrier is the source of this information. It has been observed that some carriers are faster than others, with an average transmission time of 4-6 hours. Besides, Regarding the DPD UK issue. We have already included the zip code of the order in our API. However, we have noticed that DPD UK does not allow third party tracking apps to access more detailed information. We believe this may be for security purposes, and we completely understand and respect the measures taken by the carrier. We highly value the experience of every user and are committed to ensuring that our application meets the needs of all users. The reason for our decision to suggest users leave reviews is that we recognize the importance of everyone's feedback in helping us enhance and deliver the utmost quality of service. We wholeheartedly welcome all forms of feedback, whether positive or negative, as we strive to adhere to Shopify's standards and optimize our application for the benefit of all users. Best Regards, Parcel Panel