Announcer ‑ Pasilobus

July 25, 2016

If I could give this app 0 stars I would; 1-star will have to suffice. I love Shopify apps. I love Shopify. I've downloaded and/or reviewed virtually every Shopify app there is, and there's well over 1,000 of them. I'm one of the most prolific Shopify app reviewers on Shopify. I give plenty of 5s, 4s and 3s when they're warranted, but give 1s and 2s as well when they are warranted. I take my reviews very seriously as I used to work for the Michigan Citizens Lobby, a consumer protection outfit in Michigan back in the 80s and 90s. I care about my fellow consumers a great deal. I used to own a software company that had customers in 40+ countries around the world. I'm fairly technical myself and am very comfortable working with programmers because I am one, moderately, and I've employed them for so long and worked with them so closely for so long. I am an excellent technical customer support person myself and know good technical support when I see it. And I know BAD technical support when I see it. The technical support associated with this outfit is NIGHTMARISH. Textbook unbelievably bad and it's SO BAD in a way that is SO TYPICAL of so many, if not most, bad technical support teams. I won't go into the details. But suffice it to say, it's based upon REALLY, REALLY SLOPPY WORK and extremely poor communication skills. And a complete lack of thoroughness and comprehensive care. Avoid this outfit like the plague if you value your time, as I and other professionals do. PS By the way, I "worked with" the "customer support team" of this app for many, many days, probably over 2 or 3 weeks, before I finally "gave up" and posted this review. I'm actually a very patient person but everyone has their limits. They finally hit my limit. Enough. PPS By the way, the issue we were dealing with was disabling the app, and, if disabling failed, removing it. And "we" couldn't get that DONE in several weeks. Can you believe that? It's astounding. PPPS By the way, the app ENABLED ITSELF AT TIME OF INSTALLATION and was DISPLAYING ITSELF in a VERY LAME, BAD LOOKING AND INCOMPLETE UNCONFIGURED WAY, completely without prior permission! Good apps never do that, enabling themselves and putting themselves without prior configuration at your website, as you well know if you're experienced with apps, and good apps have easy to find and easy to implement enable/disable buttons. This app has none of that and trying to get it disabled/removed is FAR HARDER than trying to get AOL to cancel your service back in the 90s. Consumer advocates will understand.