Passport Shipping
Get affordable international shipping with duty/taxes included
Rating
4.4
feedback
39
chart
#5,877
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
3%
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Less than a day
0%
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Less than a month
8%
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Less than a year
90%
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More than a year
0%
Reviews Summary
Passport is a Shopify app that provides international shipping solutions for ecommerce merchants. The reviews for Passport are generally positive, with many merchants praising the app for making international shipping easier and more seamless. Customers appreciate the ability to offer DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid) shipping options at checkout, as well as the transparency in shipping costs and customs fees. The integration with fulfillment companies is also mentioned as a positive aspect of the app. However, there are some negative reviews regarding delivery times, with customers experiencing delays of up to a month for international shipments. Some customers also mention issues with last-mile delivery companies and the need for better customer support and communication. Overall, Passport is recommended for merchants looking to expand their international shipping capabilities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 24, 2023
From our experience of working with Passport the company felt like a scam. Only few of our shipments arrive on time. Often they are 3-4 weeks late and several never arrived. The tracking gives almost no information about the whereabouts of a package. And the shipments go out with shipping companies nobody has ever heard of: Amarex, Fleet Optics, Colis Prive. Who are these companies? Passport, have you ever heard of Fedex or UPS?
Sept. 8, 2023
We are a small business co-founded by a celebrity so we get some interest and recognition abroad - While we're still working on expanding, Passport makes it MUCH easier to do it seamlessly with our 3PL (the integration was easy too!). The sales and support team at Passport have been lovely and they allow us to focus on the customer experience, and not get hampered down in logistics issues and costs. They're so great, I forget we ship internationally sometimes (in a good way!).
Sept. 8, 2023
Good solution for cross-border orders, but I think the services have room to improve delivery times.
Sept. 8, 2023
Passport has made it much easier for our international customers to place orders DDP and receive their products at their front door without having to deal with customs. We ship to Canada an Europe regularly, and have gained real confidence in Passport's ability to deliver without issue, or get things straightened out if there is an issue. Thanks again Passport!
Sept. 8, 2023
We've been using Passport for about 7 months now and it's one of the better services that does international shipping. However, the delivery estimates Passport shows customers at checkout are optimistic at best and misleading at worst. Most Passport orders to the EU take about a month to deliver, resulting in irate customers that leave negative reviews for our brand because of their experience with Passport Shipping.
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