Passport Shipping for Shopify

Passport Shipping

Get affordable international shipping with duty/taxes included

Rating

4.4

feedback

39

Reviews

chart

#4,909

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    8%
  • Less than a year
    90%
  • More than a year
    0%

Reviews Summary

Passport is a Shopify app that provides international shipping solutions for ecommerce merchants. The reviews for Passport are generally positive, with many merchants praising the app for making international shipping easier and more seamless. Customers appreciate the ability to offer DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid) shipping options at checkout, as well as the transparency in shipping costs and customs fees. The integration with fulfillment companies is also mentioned as a positive aspect of the app. However, there are some negative reviews regarding delivery times, with customers experiencing delays of up to a month for international shipments. Some customers also mention issues with last-mile delivery companies and the need for better customer support and communication. Overall, Passport is recommended for merchants looking to expand their international shipping capabilities.

Highlights

international shipping
DDP and DDU shipping options
transparency in shipping costs and customs fees
integration with fulfillment companies
delivery delays and issues with last-mile delivery companies

Rating Breakdown

  • 5
    72% (28 ratings)
  • 4
    15% (6 ratings)
  • 3
    5% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 24, 2023

From our experience of working with Passport the company felt like a scam. Only few of our shipments arrive on time. Often they are 3-4 weeks late and several never arrived. The tracking gives almost no information about the whereabouts of a package. And the shipments go out with shipping companies nobody has ever heard of: Amarex, Fleet Optics, Colis Prive. Who are these companies? Passport, have you ever heard of Fedex or UPS?

Using app

10 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Sept. 8, 2023

We are a small business co-founded by a celebrity so we get some interest and recognition abroad - While we're still working on expanding, Passport makes it MUCH easier to do it seamlessly with our 3PL (the integration was easy too!). The sales and support team at Passport have been lovely and they allow us to focus on the customer experience, and not get hampered down in logistics issues and costs. They're so great, I forget we ship internationally sometimes (in a good way!).

Using app

4 months

Total reviews

6

Average rating

5.0

4 / 5 Share

Sept. 8, 2023

Good solution for cross-border orders, but I think the services have room to improve delivery times.

Using app

4 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Sept. 8, 2023

Passport has made it much easier for our international customers to place orders DDP and receive their products at their front door without having to deal with customs. We ship to Canada an Europe regularly, and have gained real confidence in Passport's ability to deliver without issue, or get things straightened out if there is an issue. Thanks again Passport!

Store

Truvani

Using app

4 months

Total reviews

4

Average rating

5.0

3 / 5 Share

Sept. 8, 2023

We've been using Passport for about 7 months now and it's one of the better services that does international shipping. However, the delivery estimates Passport shows customers at checkout are optimistic at best and misleading at worst. Most Passport orders to the EU take about a month to deliver, resulting in irate customers that leave negative reviews for our brand because of their experience with Passport Shipping.

Using app

4 months

Total reviews

5

Average rating

4.6

All reviews

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