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Passport Shipping
Get affordable international shipping with duty/taxes included
Rating
4.4
feedback
39
chart
#6,165
All reviews
Rating Breakdown
Sept. 8, 2023
We are a small business co-founded by a celebrity so we get some interest and recognition abroad - While we're still working on expanding, Passport makes it MUCH easier to do it seamlessly with our 3PL (the integration was easy too!). The sales and support team at Passport have been lovely and they allow us to focus on the customer experience, and not get hampered down in logistics issues and costs. They're so great, I forget we ship internationally sometimes (in a good way!).
Sept. 8, 2023
Passport has made it much easier for our international customers to place orders DDP and receive their products at their front door without having to deal with customs. We ship to Canada an Europe regularly, and have gained real confidence in Passport's ability to deliver without issue, or get things straightened out if there is an issue. Thanks again Passport!
Sept. 6, 2023
Passport has been great for us in the 3 (ish) years that we've been working with them. The biggest plus for us is the ability to offer DDP and DDU shipping options that are calculated at checkout. This makes it easy for customers to decide which option make the most sense for them without getting surprised at delivery. In terms of support, we'll occasionally have an issue which will end up taking over 24 hours to be addressed but every question / hiccup we've had has been addressed with care.
Thank you for choosing Passport as your international shipping solution for the past 3 years! We're thrilled to hear that our DDP and DDU shipping options at checkout has been a huge plus for you and your customers. We understand the importance of transparency and ensuring a smooth checkout experience. We're continuously working to improve our response times and provide the best support possible. Please know that we value your feedback and are committed to addressing every question with care. Thank you again for your continued partnership and for taking the time to share your experience. We're here to support you every step of the way, and we look forward to serving you even better in the future!
Sept. 5, 2023
We have a large international customer base and Passport has been a life saver. Before we started with Passport we experienced lost packages, packages being stuck in customs and high shipping rates for our customers. In the last 4 years since we've been using Passport I barely notice that an order is international because there is rarely an issue. Passport also integrates seamlessly with our fulfillment company. Any small issues that do pop up are handled immediately by Passport support staff. Cannot recommend the app enough!
We're thrilled to hear that Passport has been a life-saver for your international orders. It's our goal to make the process as smooth and hassle-free as possible, and we're glad we could exceed your expectations. If you ever need anything, please don't hesitate to reach out to us.
Sept. 5, 2023
We have been using Passport for our international orders for over a year. With the EU introducing additional requirements for overseas merchants selling/shipping to EU customers, and with Canada, ironically, being incredibly complicated to ship to from the US when it comes to customs and import fees, it's incredibly useful to be able to offer a hassle-free experience to our customers. Having all the costs displayed and collected on the checkout page is one thing, and we used to do that with Zonos, but dealing with everything related to customs on the backend is a lot of work as well, which Passport handles so we don't have to. So far, our experience has been very good. We're actually migrating to another 3PL partner at the moment and keeping the Passport integration (which is great), orders are mostly delivered within a reasonable timeframe (all international shipping got worse during covid, but is now improving again), it's easy to file claims and get them approved if things do go wrong, and their team has always been responsive when we needed assistance with changing settings. Which is about the only thing that could be better - for some settings, you need to ask them, instead of being able to adjust them directly in the app. But since for us, they're mostly of the set and forget kind, that's never really been an issue. Overall, if your 3PL can integrate with Passport and you're doing any amount of international orders, having them so you can offer DDP shipping to non-US customers should be a no-brainer.
Thank you for your kind words! We're thrilled to hear that our services have been a "no-brainer" for your international orders. It means a lot to us that we could make your experience with Passport seamless and efficient. We're always here to help, so please don't hesitate to reach out if you need further assistance.
Sept. 5, 2023
its a very useful and effective app, allows for greater transparency, and customer service is great at helping out if something pops up.
Aug. 30, 2023
Great experience! Passport has been committed to timely and flawless delivery, great pricing and great customer service!
Aug. 29, 2023
Passport has been very helpful with following up on lost packages while it can take 24 hrs to hear from them once you know to expect this they are great with response and follow up. They work well with our 3PL to make International Shipping Easy. Would love to see more shipping options and lost package coverage without addtional fee but other than that they're wonderful. Great option to add on to your Shopify store to help clients see upfront shipping costs with duties included where possible.
Thank you for your 5-star review! At Passport, we are constantly striving to improve our response times and expand our service offerings to better serve our valued customers like you. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you even better in the future!
Aug. 28, 2023
It's a really good app and does exactly what it needs to do. We have had no issues with it ever since install, and Passport helped us with the set-up. Highly recommended.
Aug. 22, 2023
Love this app. It has simplified and streamlined our international shipping. I actually have 3 other stores where we use passport for our international shipping partner. Our 3PL first recommended them and I'm glad they did. Easy onboarding and great partners.
Aug. 22, 2023
Our customers love the DDP international shipping, and we love that we don't have to think about it. It's truly plug and play.
Aug. 22, 2023
I love how seamless this app is and the amazing customer support we get working with this company. They are very responsive and actually get on calls with you which seems almost impossible with other apps we have. Passport has helped with our rates, shipping transparency, and overall site conversion. I definitely recommend.
Aug. 22, 2023
Our store uses Passport Shipping for shipping DDU to EU, UK, Australia, NZ, and a few other European countries that are not in the EU. It works exceedingly well, except that shipping times can be up to a month if a delay is occurring in one of the destination countries. And there is always a strike or a weather event somewhere. So our average ship time is 3 weeks or so. Beyond the shipping time, the integration is seamless. Passport takes care of all of the taxes (VAT/GST/PST/ETC), duties and fees, and we get to concentrate on growing our business. The Passport customer support are very responsive and helpful. All in all, great App, great business partner.
Aug. 22, 2023
Using Passport has taken the hassle out of international shipping. They calculate all the duties and neither we nor our customers have to worry about orders being stuck in customs. Orders arrive in a timely fashion and rates are competitive. Recommend!
Aug. 22, 2023
I've been using Passport for over a year and am satisfied with the functions of the app and the overall service. Customer support is easily accessible when necessary, and communication is smooth.
Aug. 22, 2023
We have had a great experience with Passport Shipping. The customer service team is great to work with. The app installation was easy to integrate and has provided our international customers with an easy checkout process.
Aug. 22, 2023
I didn't do the integration-- I was handed operations with Passport already installed, so I can't speak to the difficulty of that. However, it has been really great in my experience. International customers like knowing what they owe for taxes/duties ahead of time, and we can see this by looking at the data after installation. There was a noticeable bump in international orders once Passport was installed because the international conversion rate went up immediately. I wish that this service existed outside of the US (shipping from the UK to countries in Europe, for example).
Aug. 21, 2023
Passport Shipping stands out among international shipping solutions for its unparalleled affordability without compromising on service. Its seamless integration into the Shopify ecosystem simplifies order viewing and fulfillment. The app provides transparency, allowing customers to track their orders from warehouse to doorstep. Automated documentation eliminates tedious paperwork, and their top-notch customer support is commendable. Set up is quick and hassle-free, making it an invaluable asset for those looking to enhance their international shipping process and customer experience. Highly recommended!
Aug. 15, 2023
Makes the process of handling international shipments much much easier. Plus, our customers are able to get much clearer view of actual costs for delivery and customs. We have most definitely had less complaints about 'surpirse' customs and duties charges since using this app. So on the whole very good service to have setup if you ship internationally often.
Aug. 15, 2023
International shipping is a total pain and Passport has made it much, much easier for us. The install and integration was completely manageable, even for someone with very little tech expertise and the customer services, while slow at times, is always helpful at seeing things through.
Thank you for your feedback! We're thrilled to hear that Passport has made international shipping much easier for you. We appreciate your understanding regarding the occasional delays in customer service, and we're committed to continuously improving our support. If you ever need anything, please don't hesitate to reach out to us.