Complement review for Passport Shipping

Sept. 5, 2023

We have been using Passport for our international orders for over a year. With the EU introducing additional requirements for overseas merchants selling/shipping to EU customers, and with Canada, ironically, being incredibly complicated to ship to from the US when it comes to customs and import fees, it's incredibly useful to be able to offer a hassle-free experience to our customers. Having all the costs displayed and collected on the checkout page is one thing, and we used to do that with Zonos, but dealing with everything related to customs on the backend is a lot of work as well, which Passport handles so we don't have to. So far, our experience has been very good. We're actually migrating to another 3PL partner at the moment and keeping the Passport integration (which is great), orders are mostly delivered within a reasonable timeframe (all international shipping got worse during covid, but is now improving again), it's easy to file claims and get them approved if things do go wrong, and their team has always been responsive when we needed assistance with changing settings. Which is about the only thing that could be better - for some settings, you need to ask them, instead of being able to adjust them directly in the app. But since for us, they're mostly of the set and forget kind, that's never really been an issue. Overall, if your 3PL can integrate with Passport and you're doing any amount of international orders, having them so you can offer DDP shipping to non-US customers should be a no-brainer.