Passwordify
Protect any product, page, collection, article, or blog.
Rating
2.1
feedback
16
chart
#10,402
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
19%
-
Less than a month
31%
-
Less than a year
25%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify App, Passwordify, are mixed with both positive and negative feedback. Positive aspects include ease of use for blocking certain pages for specific customers, creating invite-only products, and good customer service. However, negative aspects highlighted in the reviews include issues with the app not working properly, lack of response from customer support, difficulties in uninstalling the app, and concerns about paying a monthly fee for an app with unresolved issues and poor support. Some users also mentioned that the app did not function as expected, allowing access to protected pages without entering the password.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 14, 2024
App used to work fine and now will not even open. We cant add new passwords or edit existing ones. Contacted support and heard nothing back. PLEASE FIX ASAP!!!!
June 6, 2024
Having major problems with the app AND HAVE GOTTEN NO RESPONSE TO SEVERAL MESSAGES AND EMAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We are updating to a new theme and need to remove the app but get an error message and cannot access any of the protected pages to make edits and delete those protections before uninstalling the app. My understanding is that protections need to be removed before uninstalling the app but we have no way to do that because they arent showing in there. We are having work done on this site beginning June 7 and really need this resolved to move forward. There is no link anywhere to access the existing protected pages. They arent showing and we get an error message saying to contact the developer. But this developer just ignores emails and support chat messages. On one page it says "If uninstalling, disable Passwordify below first so the modifications made to your theme's templates can be undone!" However there is not disable link or option anywhere to do that. We had contacted a while back about this and see they created a duplicate theme in our store that says passwordify update duplicate, but we have no idea what that means? Did it get fixed. Did it get removed? We got no communication about it HELP US!!!!!!!!!!!!!!!!!!!!!!!!!
Nov. 12, 2023
Overall, pretty easy to use and looking forward to using this to help block certain pages for only certain customers. We have certain customers that get exclusive products and have exclusive pages, so it's good to be able to block these pages just for them. Would recommend!
Dec. 22, 2022
Great for creating products for only certain customers. I work with artists and bands all the time and sometimes I’ll get a request to create an invite only product or a presale product that that only certain people can see, and Passwordify is perfect for it. Highly recommend! Great customer service too!
Feb. 27, 2022
Issues. Lots of issues. When I first downloaded the app. I kept having to retell it to lock the pages I told it to lock. After multiple times I was finally able to get the pages locked. Then a new issue started. Pages wouldn't lock and this time, the app said it needed an update. After trying for who knows how long. I thought maybe uninstalling and reinstalling might fix it. Once I uninstalled the app was no longer in the app store. Found that odd. Another issues poped up. An error liquid code showed on my website. Tried to contact them to help fix the issue. Never heard from the company to fix the issue. Finally had to fix the issue with no help from the company. Now I see the app is in the store for a monthly fee. Pass. Hard pass on downloading the app again and paying a monthly fee. When I had the app it was free and had a ton of issues. Why would I pay a monthly fee to probably still have issues and no support. Pass.
Appreciate the feedback. I'm sorry you had trouble with the app and I look forward to continuing to improve it... A couple notes on your review: 1. According to my records, you sent a single support inquiry on Feb 22nd at 11:29pm est. I responded 6 minutes later, at 11:35pm est. You then never responded further. 2. Users who installed the app when it was free will be grandfathered in. The reason for charging for the app is to provide better support, better functionality, and more. I'd still love to help you get the issues you were facing solved. Please send an email to [email protected]. Thanks.
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