Dawn Lorraine Skincare review for Passwordify

June 6, 2024

Having major problems with the app AND HAVE GOTTEN NO RESPONSE TO SEVERAL MESSAGES AND EMAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We are updating to a new theme and need to remove the app but get an error message and cannot access any of the protected pages to make edits and delete those protections before uninstalling the app. My understanding is that protections need to be removed before uninstalling the app but we have no way to do that because they arent showing in there. We are having work done on this site beginning June 7 and really need this resolved to move forward. There is no link anywhere to access the existing protected pages. They arent showing and we get an error message saying to contact the developer. But this developer just ignores emails and support chat messages. On one page it says "If uninstalling, disable Passwordify below first so the modifications made to your theme's templates can be undone!" However there is not disable link or option anywhere to do that. We had contacted a while back about this and see they created a duplicate theme in our store that says passwordify update duplicate, but we have no idea what that means? Did it get fixed. Did it get removed? We got no communication about it HELP US!!!!!!!!!!!!!!!!!!!!!!!!!