All reviews

Rating Breakdown

  • 5
    93% (224 ratings)
  • 4
    3% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (7 ratings)
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5 / 5 Share

Nov. 11, 2020

I reached out to PayWhirl for assistance to set up. Their response time was immediate, and the tech support I got (from Ryan) was amazing. I typically do not write reviews, but I wanted to share how much I appreciated their support and professionalism.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2020

Took a little while to set up because of time difference and my inability to work with code. But the customer service has been absolutely top notch from the very beginning. Almost feels like a crime being able to use this feature for free (for now of course).

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

July 15, 2022

Using this app for some time now and I'm in love with the customer service. It's really exceptional. "PayWhirl" is a small team and they are working around the clock to accommodate customers' needs. Asked them to make some custom changes, and they did it very quickly, answered all the questions, and made sure that I'm happy with how everything works. It's a very responsive team, so even IF you may experience some issues you can rest assured that you won't be left on your own.

Using app

Over 1 year

Total reviews

8

Average rating

4.6

5 / 5 Share

Nov. 11, 2020

Just got it set up. It was quite straightforward and the support team was very responsive and helpful. Got the first product subscription plan set up in less than 15 minutes. Good stuff!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2020

I used this app to help our store get started with subscriptions. I've tried to set up with Bold and ReCharge before, but they weren't easily compatible because they weren't friendly with our Webkul Multi-vendor app. PayWhirl was very simple to get started with; I reached out to their support chat once I got stuck with the code for my shopping cart, and Ryan did an excellent job helping me get set up completely. He responded to my inquiry very quickly, he worked through several obstacles efficiently, he kept me informed on what he was doing the whole time, and he even offered good suggestions on our subscription plan titles. He exceeded my expectations of customer support, and he is the reason I am able to run subscriptions on my website now. Their awesome support team is the reason I can get set up with PayWhirl, where I couldn't with Bold or ReCharge. I definitely recommend setting up with this newer recurring subscriptions app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2020

Just installed PayWhirl - reasonably simple - did encounter some installation problems, although I'm not tech savvy. Ryan from customer service was excellent - very responsive + was able to walk me through the process + explain to me in layman's terms. Would recommend if you're looking at a Recurring Payment App. Thank you

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2020

We're adding a subscription service option to our store and PayWhirl has been amazing! Setup was a snap, very intuitive and their customer support is phenomenal! We tried another app and struggled with it. Thanks PayWhirl!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

PayWhirl has a really good user interface and the support is amazing. The support team helped me to get this project over the line which I am extremely grateful for. For this project we looked at the top 3 subscription apps and these guys were the best.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

I wanted to add a monthly subscription option to my website and after a few app installations and not much luck, I decided to try this one. Was very easy (compared to others) to achieve what I wanted but I had a few questions. Ryan was a HUGE help and took care of setup for me as I couldn't get the subscription plan to work properly. Then, he helped me with an issue I was having - that wasn't really his remit- but was happy to try his best for me. Couldn't be happier with the service I received. Thank you

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

Easy to use and support was eager to help and fast responding to questions. Like the simplicity and integration to the native shopify store.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2020

The timing of this app was absolutely perfect. Upon seeing the promos, I immediately looked into it and added it to a product in my store. The details were pretty clear on set-up, but needed some guidance. Ryan was superb in providing guidance on the front-end and supporting the set-up and making sure everything was set-up as anticipated. Highly recommend adding this app to store. Essentialgifting

Using app

8 months

Total reviews

22

Average rating

5.0

5 / 5 Share

Nov. 9, 2020

Installation facile, super service technique au point, la mise en place des abonnements au niveau des produits est facile, tout est parfait !

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 9, 2020

We are working on adding a subscription service, and Paywhirl support was quick and responsive. Thanks for the help!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 6, 2020

I do not understand technology, I press buttons, click things, and pray it does what I want. Sometimes it works. This time it did not. Thank god for my new bestie, my new ride or die, Ryan, who quite literally did magic and took my babbling and turned it into an actual functional thing. I could cry with relief. Truly THE BEST customer service from any Shopify app I have used or tried.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2020

Wish I found this app earlier in my search... Super helpful and patient customer service folx... I look forward to upgrading when my business is booming...

Using app

1 day

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 5, 2020

I added PayWhirl to add subscriptions to my store. Wasn't sure what to expect as it was new to the app store but it has far exceeded my expectations already. I had a good idea of the settings I was looking for in a subscriptions app and they had it all and more! Big thanks to Chris and Larry for the support when I ran into a hiccup during instal. FYI Setup was incredibly easy and step-by-step instructions were included, I just needed a little hand holding because I have no idea what I'm doing when it comes to code.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2020

Love this app - very simple to use in the backend for us. We added a subscription box service to our store and this app helps us with auto-billing perfectly. Support is VERY responsive and helpful. I suspect it will only get better and better as the team adds more features.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2020

Absolutely LOVE this app. So easy to use and the support is outstanding. I have been waiting for an app this good for my subscriptions and am excited to see the new upcoming features as well. WELL DONE, Great Job Paywhirl!! Five Stars!!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 3, 2020

All I can say is WOW! I needed a subscription app for my Shopify store and came across PayWhirl in my search. I installed the app and wasn't sure how to apply it to my situation. I scheduled a call for tech help the following day. Larry called me and talked me through every step (he was totally patient even when I did the wrong thing). He gave me some suggestions and helped me set up the different recurring payment options, and I am so grateful. Now I can keep moving towards my goal. Thanks Larry!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2020

I have been waiting a long time for a subscription app to be available, that didn't cost an arm and a leg! I had some issues setting up, because I am NOT tech savvy! Ryan was extremely helpful and got me set up right away!

Using app

2 months

Total reviews

1

Average rating

5.0