All reviews

Rating Breakdown

  • 5
    93% (224 ratings)
  • 4
    3% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (7 ratings)
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5 / 5 Share

April 13, 2021

Loving this app so far. Had a theme/display issue and reached out their support who fixed it in like literally 90 seconds or something crazy fast. Super appreciate it!! Cheers and thanks for the awesome app!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 8, 2021

Very easy to install, just read the instructions. haven't started selling subscriptions yet, but I set it up to get ready for when I launch. Thank you

Store

Vagesty

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 7, 2021

Great app, does exactly what it says. Easy to set up subscription plans of all sorts, all smooth. Great managing interface with several options. We used it with Narrative theme first then attempted to install on another premium theme however the installation was not as smooth as with Narrative so reached to their customer service team and I received the BEST CUSTOMER SERVICE in ages. Sergey who installed and integrated the app on the new theme was super quick (it took around 20-30 minutes all together with me explaining what the matter was). Extremely happy with it. Highly recommend if you are after an app for recurring payments/ subscriptions!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2021

The app is simple to install and use, sergey was very helpful! Cant fault the service and support. Thanks.

Using app

About 24 hours

Total reviews

4

Average rating

2.8

5 / 5 Share

April 6, 2021

We have now installed this app across 3 different businesses we own. The team at Paywhirl are super friendly, helpful and quick at responding. They have helped us with installation and we are really happy with the functionality and design of the app. It will definitely help us make more sales for sure!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2021

This is my first ever app review in my 4 years of using all different types of applications. Paywhirl has earned it by providing the best customer support I've ever experienced! Sergey helped to get everything installed correctly on my theme in minutes (if not seconds), plus added it (per my request) to the "Featured Product" section of my homepage. Later, I experienced a glitch/bug with the sale prices of my other products in the same collection as my subscription product. Sergey again responded immediately with the cause of the bug and multiple work around solutions to remedy the issue until the bug is fixed. Sergey also used Loom to share screen recording videos he made, showing exactly what was going on with my store's theme. It's was amazing!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2021

Amazing and brilliant customer support. We have only just started using this App for our subscription service. Initially we think we installed it incorrectly which caused our website to have some serious issues, but not with the Paywhirl APP itself, but with something we did. I have to say, the support team at Paywhirl, specifically Sergey is amazing. The problem we experienced was nothing to do with the APP but Sergey went above and beyond over a number of days to help us resolve the issue. The best support we have received from any Shopify APP so far. Keep up the good work and thank you.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2021

This app is awesome! Our requirements for subscription products were complex (flexibility to the customer, long time horizons for subscriptions, and the need to change features). This app is easy to use, integrates perfectly with Shopify, and Paywhirl's customer service is second to none.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2021

Great customer service and super easy to set up! Looking forward to when the app will be launching their payment plan feature but am happy that you can manually integrate that into peoples subscriptions after their first order! Very pleased.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 18, 2021

App works great! however my 5 starts goes for the support!! Their customer support is amazing, they help you through all the set up and every time you have a doubt they answer you fast and with solutions! Thanks PayWhirl team!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2021

Sergey from technical support has been extremely helpful with some code customisations and setting up the app correctly on our theme. Great app so far!

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

March 16, 2021

Great app so far and the tech support is super quick and really helpful. I tried to install on my own but needed help. In a matter of minutes I was up and running! Great app so far!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2021

The app is easy to use and the customer service is amazing. I needed help with set up and before I knew it with just a few clicks Sergey had me set up and ready to go. The monthly plan is worth that alone!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2021

I had many questions while setting up the app on my site. Within 5 minutes of sending an email to the support team I got help immediately. Not only did Sergio provide the answers, I allowed access into my shopify account and he made the changes I needed. He was profession, fast, and saving me lots of time and stress. I'm very impressed with the service and support.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2021

amaaazing app! I have about 15 apps that support my shopify store and this is one of my favorites. they are constantly adding new features and their customer service is AMAZING! quick responses from a real person, love it! highly recommend.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 10, 2021

This is an awesome app made by a highly efficient and dedicated team. We've had a great experience with this app so have no double about continuing with PayWhirl for future subscription set ups. Thanks guys!

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

Great, straightforward app for product subscriptions. I have a custom theme that made the app tricky to install but within minutes of contacting support the app was fully up and running. I've come back to add to this review as I need to highlight how great the support team are, Sergey in particular has gone above and beyond for us to get things exactly how we want them, really happy with everything! The app is always receiving updated features too which is great.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2021

Sergey was more than kind to offer help when I needed it. Thank you very much. I can't wait to see how the app develops.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 2, 2021

The app works great and customer service is super fast. They are always available when I have an issue and they solve it in no time! The app is awesome and makes it very easy to manage subscriptions. There are a few features missing here and there but I love that they are making updates to the app all the time and new features are available all the time so I'm sure they will be come up pretty soon

Using app

Almost 4 years

Total reviews

4

Average rating

3.0

5 / 5 Share

March 1, 2021

I used this app for my candle subscription and I love it! My candle subscription is something my customers have been asking me for.

Using app

About 1 year

Total reviews

3

Average rating

4.7